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Windows 7: PCI simple communications controller problem

30 Aug 2011   #31
gregrocker

 

Andy, can you plug your PC into a wired connection so Windows Updates can scan it and provide the correct drivers needed via optional Windows Updates? Allow it several restarts to do this.

If the chipset didn't install then you need to click on the Device Manager driver tab for PCI card without driver and browse into the file where the chipset was unzipped, until it picks up the driver.

Once you put the Dell Service tag number into the Support Downloads webpage, does it show any PCI card drivers offered, since this may be an add-on card for the tag build? If not then it should be in the chipset.

If these methods fail, you 'll need to trace the exact hardware make/model of the PCI card and Wireless adapter using this tool, then google it to find the driver on the maker's SUpport Downloads webpage. Hardware Identification

If you want to post up the Dell Service tag number we can work on it from this end to see if the drivers are there for you.


My System SpecsSystem Spec
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30 Aug 2011   #32
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Phone line Modern

PCI simple communications controller problem-moderm.png
or
Wireless network card

PCI simple communications controller problem-wireless.png


My System SpecsSystem Spec
31 Aug 2011   #33
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Andy,

The cavalry is awaiting your System Specs.
My System SpecsSystem Spec
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31 Aug 2011   #34
andypoole163

windows 7 professional 64 bit
 
 

I have posted the system specs I could find out
My System SpecsSystem Spec
31 Aug 2011   #35
andypoole163

windows 7 professional 64 bit
 
 

My service tag is 2SRBN4J
My System SpecsSystem Spec
31 Aug 2011   #36
gregrocker

 

Follow each step given thusfar and post back the results.

You have to do the work to get the fix here. The steps given are fully interactive so we expect detailed feedback to know what to advise next.
My System SpecsSystem Spec
31 Aug 2011   #37
andypoole163

windows 7 professional 64 bit
 
 

I can't connect with an Ethernet cable as the router is too far away, when I try to browse the files of the PCI it says no driver files are required or have been loaded for this device
My System SpecsSystem Spec
31 Aug 2011   #38
gregrocker

 

Which devices in Device manager are in error, with a yellow ! mark?

What's the name given for the network adapter with the missing driver, or trace the hardware ID using the tool I provided to see if it is Broadcomm or Atheros, then install the driver given by Dell. You may need to rightclick the .exe file to Run as Admin.
My System SpecsSystem Spec
31 Aug 2011   #39
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

Download the necessary drivers from Dell, copy to a USB key or burn to a CD/DVD, then install. That or move the computer closer to the router or get a longer ethernet cable.
My System SpecsSystem Spec
31 Aug 2011   #40
andypoole163

windows 7 professional 64 bit
 
 

The only device with a yellow triangle is the PCI simple communications controller, the network adapter is shown to be fine but I still cannot connect wirelessly
My System SpecsSystem Spec
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 PCI simple communications controller problem




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