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Windows 7: problem installing printer driver


26 Oct 2011   #1

Windows 7 Home Premium 32bit.
 
 
problem installing printer driver

I Have windows 7 32bit service pack 1
I am trying to install the drivers for my epson stylus nx415 printer for my printer to work.
I have already downloaded epson13423.exe and it did not work .
I contacted epson by phone and was walked through a bunch of steps to try to fix this issue but even they were stumped.
I believe now that i am missing some important program files or something but i do not know witch ones.
I already did show hidden files and deleted whats in the temp folder
i downloaded and ran the install of epson 13423.exe witch i downloaded from the epson support website but the install didnt work. the error message was" An error occured during setup.Restart your computer, then run setup again".and
" The printer driver package cannot be installed."
Epson had me check to see if i have 32bit or 64bit .......I have 32bit
Epson had me then try deleting everything from my computer that had to do with epson and restart the computer and hook up the printer again and try to add a printer in the device manager .and then run the setup for epson 13423 and that didnt work
we also restarted the printer spooler
we also tried to run the 64bit version of the driver witch is epson 13420.exe and tried just the driver its self witch is epson13421.exe
Then the tech. support guy couldn't figure it out so he got someone else to help me and he had me delete the contents in Temp and the we tried to disable antivirus and ran setup for epson13421 and that still did not work he said it might be because some program files or something is missing and to talk to microsoft to see if i am missing something.

My System SpecsSystem Spec
.

26 Oct 2011   #2

Windows 7 Home Premium 64 OEM
 
 

The actual driver should be in the package. If you can extract the package somewhere, then I would not run the Epson installer, but go through the add printer and pick the driver from wherever you extracted the driver files.
Another option is to go through the add printer wizard, but this time at the driver selection pick "windows update" then wait sometime for it to download and look to see if your printer is in the list.
My System SpecsSystem Spec
26 Oct 2011   #3

Windows 7 Home Premium 32bit.
 
 

ok i extracted the files from epson 13423.exe , and i did the add printer thing and my epson stylus NX415 or 410 was not in the list of drivers even after windows update .
My System SpecsSystem Spec
.


26 Oct 2011   #4

Windows 7 Home Premium 64 OEM
 
 

if you extracted them, you need to pick "have disk" and then locate the extracted files.
My System SpecsSystem Spec
26 Oct 2011   #5

Windows 7 Home Premium 32bit.
 
 

OK Error " Printer driver was not installed , operation could not be completed (error 0x00000057)
My System SpecsSystem Spec
26 Oct 2011   #6

Windows 7 Home Premium 64 OEM
 
 

I think that could be a problem with the driver itself, or your system. There are a couple other threads with that error on here I think. The only advice I can give you is to pick a similar model that is already in the list and see if that works. Hopefully someone else has some advice for you?
My System SpecsSystem Spec
26 Oct 2011   #7

Windows 7 32 bit
 
 

Quote   Quote: Originally Posted by jesseryan81 View Post
OK Error " Printer driver was not installed , operation could not be completed (error 0x00000057)
Does it have an .inf file? In my error lookup that number is supposed to designate an incorrect parameter. Makes me think there's a chance the .inf has a bad line in it.

I have had a couple of Epson stylus. The one I have there's no download. Only has a built in Vista driver that auto installs when you plug into USB. It will work on Windows 7 but won't serve the printer over the network unless I plug it into Vista.

Epson says the driver is a Windows 7 driver but I notice the date is 2009. Maybe Windows 7 has changed something since then.

Anyway, it may be a long shot but if you can copy and paste the .inf text maybe somebody will notice something.
My System SpecsSystem Spec
27 Oct 2011   #8

Windows 7 Home Premium 32bit.
 
 

here is the .inf
; ES98.INF -- Windows Still Image Setup File for Windows
; Copyright (c) 2008 Seiko Epson Corporation
; Manufacturer: Seiko Epson Corporation

;--------------------------------------------------------------------------------

[Version]
Signature="$Windows NT$"
LayoutFile=Layout.inf, Layout1.inf, Layout2.inf
Class=Image
ClassGUID={6bdd1fc6-810f-11d0-bec7-08002be2092f}
Provider=%Mfg%
CatalogFile.nt=es98.cat
DriverVer=04/23/2009,3.7.5.0

[ControlFlags]
ExcludeFromSelect=*

[DestinationDirs]
DefaultDestDir=11 ; LDID_SYS
DS.Files=10,TWAIN_32\ESCNDV
TBL.Files=10,TWAIN_32\ESCNDV\ESSYS ; LDID_WIN\TWAIN_32\ESCNDV\ESSYS
DRV.Files=10,TWAIN_32\ESCNDV\ES0098
FFMT.Files=10,TWAIN_32\ESCNDV\ES0098\FFMT
EPSON.Color.Files=23 ; LDID_SYS\COLOR
ES98.Color.Files=23 ; LDID_SYS\COLOR
USB.Scan.CopySys32Files=10,system32\drivers ; LDID_WIN\system32\drivers

;--------------------------------------------------------------------------------

[Strings]
Mfg = "EPSON"
ES98.DeviceDesc = "EPSON NX410/SX410/TX410"
DSName = "EPSON NX410/SX410/TX410"
RegSection = "SOFTWARE\EPSON\EPSON Scan\ES0098"
RegSection.x64 = "SOFTWARE\WoW6432Node\EPSON\EPSON Scan\ES0098"
DiskName = "EPSON Scanners Driver Disk"
ICCName = "NX410_R.ICC"

;--------------------------------------------------------------------------------

[Manufacturer]
%Mfg%=Models,NTx86.5.1,NTamd64

[Models]
%ES98.DeviceDesc% = USB.ES98,USB\VID_04B8&PID_0851&MI_00

[Models.NTx86.5.1]
%ES98.DeviceDesc% = USB.ES98XP,USB\VID_04B8&PID_0851&MI_00

[Models.NTamd64]
%ES98.DeviceDesc% = USB.ES98XP.x64,USB\VID_04B8&PID_0851&MI_00

;--------------------------------------------------------------------------------

[USB.ES98]
SubClass=StillImage
DeviceType=1
DeviceSubType=0x01
Capabilities=0x00
DeviceData=ES98.DeviceData
AddReg=ESCANB.AddReg,USB.Driver.AddReg,USB.IF.AddReg,ES98.AddReg
CopyFiles=ESCANB.USD.Files,DS.Files,DRV.Files,FFMT.Files,TBL.Files,EPSON.Color.Files,ES98.Color.File s,USB.Scan.CopySys32Files
ICMProfiles=%ICCName%

[USB.ES98.ntx86]
Include=sti.inf
Needs=STI.USBSection
SubClass=StillImage
DeviceType=1
DeviceSubType=0x01
Capabilities=0x00
DeviceData=ES98.DeviceData
AddReg=ESCANB.AddReg,USB.IF.AddReg,ES98.AddReg
CopyFiles=ESCANB.USD.Files,DS.Files,DRV.Files,FFMT.Files,TBL.Files,EPSON.Color.Files,ES98.Color.File s
ICMProfiles=%ICCName%

[USB.ES98.ntx86.Services]
Include=sti.inf
Needs=STI.USBSection.Services

[ES98.DeviceData]
TwainDS=%DSName%
Model=%ES98.DeviceDesc%

;--------------------------------------------------------------------------------

[USB.ES98XP]
Include=sti.inf
Needs=STI.USBSection
SubClass=StillImage
DeviceType=1
DeviceSubType=0x01
Capabilities=0x10
DeviceData=ES98XP.DeviceData
AddReg=ESWIAUD.AddReg,USB.IF.AddReg,ES98.AddReg
CopyFiles=ESWIAUD.USD.Files,DS.Files,DRV.Files,FFMT.Files,TBL.Files,EPSON.Color.Files,ES98.Color.Fil es
ICMProfiles=%ICCName%

[USB.ES98XP.Services]
Include=sti.inf
Needs=STI.USBSection.Services

[USB.ES98XP.x64]
Include=sti.inf
Needs=STI.USBSection
SubClass=StillImage
DeviceType=1
DeviceSubType=0x01
Capabilities=0x10
DeviceData=ES98XP.DeviceData
AddReg=ESWIAUD.x64.AddReg,USB.IF.AddReg,ES98.x64.AddReg
CopyFiles=ESWIAUD.x64.USD.Files,DS.Files,DRV.Files,FFMT.Files,TBL.Files,EPSON.Color.Files,ES98.Color .Files
ICMProfiles=%ICCName%

[USB.ES98XP.x64.Services]
Include=sti.inf
Needs=STI.USBSection.Services

[ES98XP.DeviceData]
TwainDS=%DSName%
Model=%ES98.DeviceDesc%
HOptRes=1200,1
VOptRes=2400,1
ModelCode="ES0098"

;--------------------------------------------------------------------------------

[ESCANB.AddReg]
HKR,,DevLoader,,*NTKERN
HKR,,USDClass,,"{4E470040-B4E9-11D0-8BC4-00AA0059897B}"
HKCR,CLSID\{4E470040-B4E9-11D0-8BC4-00AA0059897B},,,"EPSON USD"
HKCR,CLSID\{4E470040-B4E9-11D0-8BC4-00AA0059897B}\InProcServer32,,,%11%\essiscsi.dll
HKCR,CLSID\{4E470040-B4E9-11D0-8BC4-00AA0059897B}\InProcServer32,ThreadingModel,,"Apartment"

[ESWIAUD.AddReg]
HKR,,DevLoader,,*NTKERN
HKR,,USDClass,,"{580A2401-9E98-4a8a-BEC5-94173FEE8968}"
HKCR,CLSID\{580A2401-9E98-4a8a-BEC5-94173FEE8968},,,"EPSON USD"
HKCR,CLSID\{580A2401-9E98-4a8a-BEC5-94173FEE8968}\InProcServer32,,,%11%\eswiaud.dll
HKCR,CLSID\{580A2401-9E98-4a8a-BEC5-94173FEE8968}\InProcServer32,ThreadingModel,,"Both"

[ESWIAUD.x64.AddReg]
HKR,,DevLoader,,*NTKERN
HKR,,USDClass,,"{580A2401-9E98-4a8a-BEC5-94173FEE8968}"
HKCR,CLSID\{580A2401-9E98-4a8a-BEC5-94173FEE8968},,,"EPSON USD"
HKCR,CLSID\{580A2401-9E98-4a8a-BEC5-94173FEE8968}\InProcServer32,,,%11%\esxwiaud.dll
HKCR,CLSID\{580A2401-9E98-4a8a-BEC5-94173FEE8968}\InProcServer32,ThreadingModel,,"Both"

[USB.Driver.AddReg]
HKR,,NTMPDriver,,"usbscan.sys"

[USB.IF.AddReg]
HKR,,HardwareConfig,1,4

[ES98.AddReg] ; Model dependent
HKLM,%RegSection%,"Version",0x00010001 ,0x00010000
HKLM,%RegSection%,"Hardware File",,"ES0098.HRD"
HKLM,%RegSection%,"Supported",,"EPSON NX410/SX410/TX410"

[ES98.x64.AddReg] ; Model dependent
HKLM,%RegSection.x64%,"Version",0x00010001 ,0x00010000
HKLM,%RegSection.x64%,"Hardware File",,"ES0098.HRD"
HKLM,%RegSection.x64%,"Supported",,"EPSON NX410/SX410/TX410"

;--------------------------------------------------------------------------------

[USB.Scan.CopySys32Files]
usbscan.sys,,,16

[ESCANB.USD.Files]
essiscsi.dll,,,32

[ESWIAUD.USD.Files]
eswiaud.dll,,,32

[ESWIAUD.x64.USD.Files]
esxwiaud.dll,,,32

[DS.Files]
nx410.ds,,,32
escndv.exe,,,32
escndvrs.dll,,,32

[DRV.Files]
es0098.hrd,,,32
es0098.dti,,,32
esicm.dll,,,32
esdevif.dll,,,32
esdevcl.dll,,,32
esscncl.dll,,,32
esui.dll,,,32
esutwb.dll,,,32
esdscl.dll,,,32
estwpmg.dll,,,32
esfit.dll,,,32
esimgctl.dll,,,32
estwm.exe,,,32
esimfl.dll,,,32
esres.dll,,,32
esdtr.dll,,,32
esdtr2.dll,,,32
esmps.dll,,,32
esmpsres.dll,,,32
version.dat,,,32
esimgdet.dll,,,32
esddc.dll,,,32
esddc.prm,,,32
escires.dll,,,32
esdde.dll,,,32
esdde.prm,,,32
escndv.chm,,,32
estwh.chm,,,32
esffmt.chm,,,32

[FFMT.files]
epbmp.dll,,,32
epjpg.dll,,,32
epmtf.dll,,,32
eptif.dll,,,32
eppdf.dll,,,32
eppij.dll,,,32
eppit.dll,,,32
esexf.dll,,,32
pdflib.dll,,,32
pdffile.dll,,,32
espimtif.dll,,,32
epbmpres.dll,,,32
epjpgres.dll,,,32
epmtfres.dll,,,32
eptifres.dll,,,32
eppdfres.dll,,,32
eppijres.dll,,,32
eppitres.dll,,,32

[TBL.Files]
es0098.idx,,,32

[EPSON.Color.Files]
ewsrgb.icm,,,32
ewrgb18.icm,,,32
ewgray22.icm,,,32
ewgray18.icm,,,32

[ES98.Color.Files]
nx410_r.icc,,,32

;--------------------------------------------------------------------------------

[SourceDisksNames]
2000=%DiskName%,EsCore.cab,,
2001=%DiskName%,ModUsd.cab,,
2002=%DiskName%,EwColor.cab,,
2003=%DiskName%,ResLang.cab,,
2004=%DiskName%,ModExt.cab,,
2152=%DiskName%,nx410.cab,,

[SourceDisksFiles]
escndv.exe=2000
esicm.dll=2000
esfit.dll=2000
esimfl.dll=2000
esdevif.dll=2000
esdevcl.dll=2000
esscncl.dll=2000
esui.dll=2000
esutwb.dll=2000
esdscl.dll=2000
estwpmg.dll=2000
esimgctl.dll=2000
estwm.exe=2000
version.dat=2000
epbmp.dll=2000
epjpg.dll=2000
epmtf.dll=2000
eptif.dll=2000
eppdf.dll=2000
eppij.dll=2000
eppit.dll=2000
esexf.dll=2000
espimtif.dll=2000
pdflib.dll=2000
pdffile.dll=2000
esmps.dll=2000
esimgdet.dll=2000
esddc.dll=2000
esddc.prm=2000
escires.dll=2000
ewsrgb.icm=2000
ewrgb18.icm=2000
ewgray22.icm=2000
ewgray18.icm=2000
esdde.dll=2000
esdde.prm=2000

essiscsi.dll=2001
eswiaud.dll=2001
esxwiaud.dll=2001

escndvrs.dll=2003
esres.dll=2003
epbmpres.dll=2003
epjpgres.dll=2003
epmtfres.dll=2003
eptifres.dll=2003
eppdfres.dll=2003
eppijres.dll=2003
eppitres.dll=2003
escndv.chm=2003
estwh.chm=2003
esmpsres.dll=2003
esffmt.chm=2003

esdtr.dll=2004
esdtr2.dll=2004

es0098.idx=2152
es0098.hrd=2152
es0098.dti=2152
nx410.ds=2152
nx410_r.icc=2152
My System SpecsSystem Spec
18 Apr 2012   #9

Win 7
 
 

Has this problem been resolved yet? I am haing a problem installing the driver for the Epson Stylus NX420. After downloading and trying to install the error message is "Driver not found"
My System SpecsSystem Spec
Reply

 problem installing printer driver




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