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#1
problem installing printer driver
I Have windows 7 32bit service pack 1
I am trying to install the drivers for my epson stylus nx415 printer for my printer to work.
I have already downloaded epson13423.exe and it did not work .
I contacted epson by phone and was walked through a bunch of steps to try to fix this issue but even they were stumped.
I believe now that i am missing some important program files or something but i do not know witch ones.
I already did show hidden files and deleted whats in the temp folder
i downloaded and ran the install of epson 13423.exe witch i downloaded from the epson support website but the install didnt work. the error message was" An error occured during setup.Restart your computer, then run setup again".and
" The printer driver package cannot be installed."
Epson had me check to see if i have 32bit or 64bit .......I have 32bit
Epson had me then try deleting everything from my computer that had to do with epson and restart the computer and hook up the printer again and try to add a printer in the device manager .and then run the setup for epson 13423 and that didnt work
we also restarted the printer spooler
we also tried to run the 64bit version of the driver witch is epson 13420.exe and tried just the driver its self witch is epson13421.exe
Then the tech. support guy couldn't figure it out so he got someone else to help me and he had me delete the contents in Temp and the we tried to disable antivirus and ran setup for epson13421 and that still did not work he said it might be because some program files or something is missing and to talk to microsoft to see if i am missing something.