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Windows 7: scanner driver wont install

28 Oct 2011   #1
jesseryan81

Windows 7 Home Premium 32bit.
 
 
scanner driver wont install

Ok i posted this a few days ago and i am still having trouble with it ....


ok i downloaded and ran the install of epson 13423.exe witch i downloaded from the epson support website but the install didnt work. the error message was" An error occured during setup.Restart your computer, then run setup again".and
" The printer driver package cannot be installed."
Epson had me check to see if i have 32bit or 64bit .......I have 32bit
Epson had me then try deleting everything from my computer that had to do with epson and restart the computer and hook up the printer again and try to add a printer in the device manager .and then run the setup for epson 13423 and that didnt work
we also restarted the printer spooler
we also tried to run the 64bit version of the driver witch is epson 13420.exe and tried just the driver its self witch is epson13421.exe
Then the tech. support guy couldn't figure it out so he got someone else to help me and he had me delete the contents in Temp and the we tried to disable antivirus and ran setup for epson13421 and that still did not work he said it might be because some program files or something is missing and to talk to microsoft to see if i am missing something.

but now i somehow did get the printer driver to work but the scanner driver is still giving me trouble.
I installed the printer on my laptop witch has windows 7 also and is also 32 bit so i dont know why it will not work on my PC


My System SpecsSystem Spec
.

28 Oct 2011   #2
MilesAhead

Windows 7 32 bit
 
 

What's the Epson make and model? Can you post a link to the unit?
My System SpecsSystem Spec
28 Oct 2011   #3
jesseryan81

Windows 7 Home Premium 32bit.
 
 
link

My System SpecsSystem Spec
.


29 Oct 2011   #4
MilesAhead

Windows 7 32 bit
 
 

Is there a newer unit in the series? Again, the Windows 7 driver is dated 2009. I think I would even try another newer Epson driver if I could get something in the same series or line that replaces the series. I have a funky feeling it could be a Vista driver.

Either than or try to run it out of XPMode.
My System SpecsSystem Spec
Reply

 scanner driver wont install




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