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Windows 7: printer driver wont install on windows 7 64bit

02 Nov 2011   #1

Windows 7 Ultimate x64
printer driver wont install on windows 7 64bit

Hi guys

just looking for some help.

I have a HP photosmart c4780 printer.

I downloaded the driver off the Hp website for windows 7 64bit and when I try to install it
The software initially starts and at the point where it checks for updates it just disappears.

I have tried turning off my antivirus, even uninstalling it and it still doesnt work.

I have tried downloading the 32bit driver and installing it on a 32 bit machine and it works fine but i cant seem to install it on a my own 64bit machine.

I have followed the help instructions on the Hp website which was just basically cleaning out the temp files but that didnt work .

I tried running the compatibility wizard in windows 7 and it still doesnt install on my 64 bit machine.

I have installed the drivers on other machines with xp and 7 32bit no problem .

Any one any ideas?

Thanks for reading

Any advice is greatly appreciated

My System SpecsSystem Spec

02 Nov 2011   #2

Windows 7 Ultimate x64

Dont use the HP installer, Extract the downloaded files, then when the installer autoruns, close it.

Navigate to the extracted folder containing the extracted setup files (usually a temp folder) if you cant find it search in windows explorer for "datecreated:02/11/2011" or the current date in the format your machine uses, then scroll through the few thousand files untill you spot the one called setup.exe (should be at the top as they are sorted by time most recent) and you can identify the folder from there.

Then use the windows add new hardware feature to install the driver by selecting this location as the source for the driver. This also saves you installing the HP printing bloatware with your driver.

EDIT: You may also wish to check that the service "Spooler" is running and not disabled, you can do this by right clicking the start menu, selecting task manager and going to the services tab.
My System SpecsSystem Spec
02 Nov 2011   #3

Windows 7 Ultimate x64

Hi Thanks a million worked perfectly
My System SpecsSystem Spec

02 Nov 2011   #4

Windows 7 Ultimate x64

you are welcome
My System SpecsSystem Spec

 printer driver wont install on windows 7 64bit

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