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Windows 7: Cannot locate USB 3.0 drivers for W7


06 Dec 2011   #1

Windows 7 Ultimate x64 and x86
 
 
Cannot locate USB 3.0 drivers for W7

I'm using Acronis Backup & Restore with Universal Restore (UR) to new hardware. UR is asking for driver pci\ven_1022&dev_7812&subsys_76951462&rev_03. I cannot locate this anywhere, although Driver Identifier shows it is installed in another OS instance (new install). Anyone know exactly where I can download this driver?

Is there a way to extract a driver from within an existing Windows installation?

My System SpecsSystem Spec
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06 Dec 2011   #2

Windows 7 Professional SP1 32-bit
 
 

I haven't been able to find a driver for this to download, but I can tell you that the PCI vendor string identifies this device as an AMD Hudson USB XHCI Controller. Your idea to extract the existing driver should work; hopefully with the device name you're able to find it in the new install.

I would assume that the name, or a part of it, is inside the folder name for the driver, either in C:\Windows\winsxs or in C:\Windows\System32\DriverStore\FileRepository.
My System SpecsSystem Spec
06 Dec 2011   #3

Windows 7 Home Premium 32 bit
 
 

Just guessing. Does the device show up in the Device Manager with a ? mark?

Your MSI motherboard should have come with a Drivers CD. Load the CD in the optical drive and let Windows search for it in that specific location.
My System SpecsSystem Spec
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06 Dec 2011   #4

Windows 7 Ultimate x64 and x86
 
 

Thanks.
1. Cannot check Device Manager as system will not boot. I'm using Acronis Backup & Restore with Universal Restore (UR) to move to new hardware.
2. In another forum someone pointed me to www.driveridentifier.com and DoubleDriver (http://www.boozet.org/dd.htm) which allows me to extract and save drivers from an existing OS instance. I did this for x64 and x86 OS Windows 7 instances and neither driver works in with UR. ven_1022&dev_7812&subsys_76951462&rev_03 appears to be x64 USB 3.0 Host Controller.

I can boot new system with USB disabled in BIOS, so the problem is clearly USB driver related. The x64 instance of W7U shows this as the driver in use, however, I'm installing x86 W7U and a clean x86 W7U instance shows a different driver. I need a x86 driver set with (real/fake) name as above. Any ideas will be appreciated.
My System SpecsSystem Spec
06 Dec 2011   #5

Windows 7 Home Premium 32 bit
 
 

OK, thanks ValtinX for the clarification. Now I understand your problem. But since I had never attempted such a UR or hardware independent restore, I can be of no help here. I have to wait and watch this thread and learn.
My System SpecsSystem Spec
06 Dec 2011   #6

Windows 7 Ultimate x64 and x86
 
 

Update: I've spent over an hour with Acronis technical support. No solutions. They are looking into why system won't boot w/o the usb drivers (BSOD -- attempt to execute in/from impermitted memory area). They think it should boot and ask for drivers. I am awaiting their response.
My System SpecsSystem Spec
06 Dec 2011   #7

 
 

Have you tried re-installing your mobo chipset drivers? If the USB drivers didn't take, perhaps the chipset drivers didn't either.

Worth a look at any rate.
My System SpecsSystem Spec
06 Dec 2011   #8

Windows 7 Home Premium 32 bit
 
 

This was exactly my thought. The OP says he is trying the Universal Restore, there is no way to do it.

He also says that he can boot with USB disabled in the bios. Should it be possible for him to install the chipset drivers under this condition? Is it going to help in anyway?
My System SpecsSystem Spec
07 Dec 2011   #9

 
 

If he can boot with USB disabled, chipset installation 'should' be fine. Depending on board/BIOS etc - some devices aren't even seen, let alone allow drivers to be installed until the chipset drivers are installed first.

If chipset drivers are installed and it still won't boot with USB enabled, then there is a conflict elsewhere.
My System SpecsSystem Spec
07 Dec 2011   #10

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
 
 

From what I can find the MB chipset (A75-Hudson) has native USB 3.0 support so the MSI chipset driver should be what you need.

Jim
My System SpecsSystem Spec
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 Cannot locate USB 3.0 drivers for W7




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