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Windows 7: Scanner problems


20 Dec 2011   #1

64
 
 
Scanner problems

Hi, i have just joined your site as i have being trying to help my Father who is on the other end of a computer, he has an Epson DX4800 and has just bought a new Laptop, windows 7 Home premium, 64 Bit.only to find when what he thinks he has done downloading drivers, the scanner wont work, he may have downloaded 32 and 64 Bit Drivers but now cannot find where from. There is a Thread 106675 which we have gone through, where another person has exactly the same problem. My father on his computer and me on mine have scrolled all the way through, firstly you have recommended that to download the epson driver 318339eu, where can i download this driver ???. This i cannot understand, on scrolling down Thread 106675 my father says he cant see at the bottom of the page a DRIVER WIZARD which will do a free scan of all his drivers, ( i can see it on my computer)i am afraid he may be looking at the wrong place, is there somwhere else he can go to get a free scan of his epson printer, he keeps going onto sites but keeps getting people asking for a charge, seemingly he has nearly done a scan and being charged but by what he can see he has 1 driver problem. Thank you for being patient, we are getting back together tommorow evening, so i will check this thread then, in the hope you may be able to point me in the right direction.

My System SpecsSystem Spec
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20 Dec 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi Tony,

Don't follow any of the driver wizard pages - its best to get the Epson driver directly from the manufacturer. Unfortuantely, it appears that the UK site is down, but I'll hunt around and see what I can find.

Can you look in Device Manager and see what the status of the scanner shows?

Can you try this:

http://esupport.epson-europe.com/Pro...+QeAU003D&tc=6

Regards,
Golden
My System SpecsSystem Spec
21 Dec 2011   #3

64
 
 
Golden

Hi Golden, thanks for getting back to me over my fathers problems with his scanner, i have just now being in contact with him and having tried and explained to him giving him the Device manager Link, he is coming up with another page ( I dont know whether he is hitting a different key, i dont know) so i cannot give you the status of the scanner, if there isa different way please send and i will have another go with him. Also have you found another Web site he can use to update his epson Drivers, Many thanks for helping.
My System SpecsSystem Spec
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21 Dec 2011   #4

64
 
 
Golden

Hi Golden, thank you for getting back to me and trying to help my father with his epson scanner problems. I have been in contact with him and explained the epson site is down have you managed to find another source ???? also i have tried to get him to input your Device manager link but he is coming up with different page ( i cannot understand, the only thing i can think is he is hitting different kkeys, is there any other way of getting you the information of the status of the scanner. Thanks so much and being patient.
My System SpecsSystem Spec
21 Dec 2011   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi Tony,

See the link I posted above for a driver. Perhaps you can remote desktop into his computer and have a look at it for him?

Regards,
Golden
My System SpecsSystem Spec
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 Scanner problems




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