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Windows 7: SD Card Reader Not Working, Toshiba Portege Laptop

28 Dec 2011   #1
ervinshiznit77

Windows 7 64 bit
 
 
SD Card Reader Not Working, Toshiba Portege Laptop

I just got a Toshiba Portege R835-P83 laptop. It has a SD card reader but it is not working - in the Device Manager for the Ricoh SD Disk Device it says - "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

I have tried downloading the latest driver from the Toshiba website but it still doesn't work. Anybody have any suggestions?


My System SpecsSystem Spec
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28 Dec 2011   #2
Qdos

 

Have you tried installing the driver in compatibility mode for whichever operating system was previously on the machine?
My System SpecsSystem Spec
28 Dec 2011   #3
ervinshiznit77

Windows 7 64 bit
 
 

It's a completely new machine that came with Windows 7 64 bit so I didn't use compatibility mode.
My System SpecsSystem Spec
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28 Dec 2011   #4
Qdos

 

I'd assumed you were upgrading from a prior OS, but if the machine came with W7 onboard and it was all AOK then have you thought about running a system restore, or reverting back to your restore partition drive image, or disks, which came with the machine?
My System SpecsSystem Spec
28 Dec 2011   #5
ervinshiznit77

Windows 7 64 bit
 
 

System restore doesn't have restore points for whatever reason, I'm not sure why. As for reverting back to the partition drive image, I'd have to install all my programs and stuff again, which I'd rather not do....
I might end up doing that eventually but I'd like to try other options first, if they exist.
My System SpecsSystem Spec
28 Dec 2011   #6
Qdos

 

I would still be tempted to try reinstalling the driver that came with the machine in compatibility mode.
My System SpecsSystem Spec
28 Dec 2011   #7
ervinshiznit77

Windows 7 64 bit
 
 

Compatibility mode for which OS?
My System SpecsSystem Spec
28 Dec 2011   #8
Qdos

 

I'd try Vista first
My System SpecsSystem Spec
28 Dec 2011   #9
ervinshiznit77

Windows 7 64 bit
 
 

I tried compatibility modes for both Vista and XP, neither of them worked.

The thing is it doesn't seem like Windows is trying to use the driver that I installed - the version number of the driver off the Toshiba website is 2.15.17.02, but the version of the driver that the device manager says is not properly loaded/corrupted is 6.1.7600.16385.

Is there any way to force Windows to use the driver that I downloaded for the SD card reader?
My System SpecsSystem Spec
28 Dec 2011   #10
Qdos

 

Try uninstalling the hardware in device manager, and choose to remove the driver software simultaneously.

It's an idea to either pull your net connection or set Windows not to automatically search Windows updates for missing drivers when you do this.

Then manually reload the driver package which was originally installed, and should remain on your installation disks, through device manager.
My System SpecsSystem Spec
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 SD Card Reader Not Working, Toshiba Portege Laptop




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