If you don't mind me saying, the "techs" at Rocketfish are morons. Then again Rocketfish is nothing more than a Best Buy house brand, which makes their "techs" no better than the half trained monkeys at the Geek Squad (no offense to any half trained monkeys out there).
That said the
driver download from Rocketfish does in fact contain both the 32 bit AND 64 bit
drivers for that webcam (yes I downloaded it and looked), which by the way is nothing more than a renamed Creative webcam. Not sure which model, but that is also who write the
drivers for it.
After unzipping the download make sure to do as Wrench97 suggested above about running as administrator on the setup.exe found in the first folder after extracting.