Solved Installed USB3 driver on Win7 - monitor goes blank

cwr64

New member
I installed a Sabrent 2-port PCIX-USB3 "black" card into my HP P6228 desktop PC running Win7 Home Premium 64bit. I installed a driver from their web site, and everything continued to work OK, except the USB3 appeared to run only a bit faster than USB2. I opened a problem case with Sabrent and they replied that I should install their latest driver and firmware from
ASMediaUpdate.zip
I downloaded the zip file and extracted the files as directed. I then powered down the PC and unplugged all USB devices except the mouse. I rebooted and shut down the misc. stuff like HP Assistant, stopped the Avast AV, and then ran the USB driver "setup" file from the extracted driver folder as directed. Driver installer appeared to run perfectly and Device Manager displayed my USB as c:\windows\system32\DRIVERS\asmtxhci.sys V1.14.4 11/22/2011 PCI Bus 4, Device 0, function 0. I also viewed the driver install log which looked good. So, I rebooted normally to get ready to install the firmware upgrade that came included in the downloaded zip. I rebooted and shut down the misc. stuff like HP Assistant, stopped the Avast AV, and right after that the monitor screen went blank and stayed that way. I had to power down the PC with the power switch. I rebooted again and started a browser and clicked up a couple of web pages - OK. I then started another browser to go to my Hotmail - and right after that my monitor screen went blank again and the PC will again have to be powered down with the power switch. So now my perfectly running PC is broken and I need you help in knowing what to do. Please help. Charlie
 

My Computer

OS
Windows 7
Internet Speed
Cable Modem
Are you sure the drivers were for a 64 bit OS, did the card itself come with 64 bit drivers.
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 730
OS
Windows 7 Home Premium 64 bit
CPU
Intel Core 2 quad Extreme Q9770 @ 3.2 GHz
Memory
4x2 GB Muskin 1600 MHz ram
Graphics Card(s)
NVidia GTX 250
Sound Card
Soundblaster X-Fi Fatality Champion
Monitor(s) Displays
2 Dell 2007WFP Ultrascans
Screen Resolution
3360 x 1050
Hard Drives
WD Black 1TB sata, 2-WD Black 500 sata, 2-Seagate 500 Go external
PSU
1000 Watt
Cooling
air
Keyboard
MS Natrual Keyboard Pro
Mouse
Logitech Wireless Trackball
Internet Speed
DSL Elite
I don't specifically know how to verify that the installed driver is 64bit - can you download the zip and tell me?
In the problem case I opened with Sabrent I did say that I was running 64bit W7. One of the files in the unzipped folders was named amd64 something-or-other, fyi., but that may not mean anything. Also, the readme in the downloaded zip said that 64bit W7 is one of the supported OS's. So, to me it looks like W7 64bit should be OK, but I'm way too much the rookie to say for positive about this stuff. BTW, I never did plug anything back into any USB ports after the driver "upgrade" - but the mouse is still plugged into it's USB2 slot . What to do?

Here's link to the problem case with Sabrent...
http://www.sabrent.com/support/ticket.php?track=NZV3NB9ZHS&Refresh=41662
 
Last edited:

My Computer

OS
Windows 7
Internet Speed
Cable Modem
fixed..sort of

Tech installed old Sabrent driver from CD that came with the card. Maybe the older driver has issues of some kind, but at least it did not break my PC like their newest (V1.14) driver did.
 

My Computer

OS
Windows 7
Internet Speed
Cable Modem
WD card next?

I think I'll next try the Western Digital PCIx-USB3 card which supposedly uses NEC chips rather than ASMedia chips. Amazon ratings for the WD card are pretty good. But the Amazon price is nearly $38 so I will wait for a sale or a price drop. If you have good or bad experience with the WD card please let us know.
Amazon.com: Western Digital SuperSpeed USB 3.0 PCI Express (PCIe) Card: Computers & Accessories

Seems like I've made additional replies/postings to this thread that are missing.... not sure.
 

My Computer

OS
Windows 7
Internet Speed
Cable Modem
XP SP2 Compat Mode - why?

I'm awaiting delivery of my WD PCIx-USB3 2-port card.
I'm running a desktop W7 SP1 64bit Home Premium system, fully patched, and I've not read anywhere else that suggested that the driver should be installed in XP SP2 compatibility mode. Why do you say the driver should be installed in XP SP2 compatibility mode?
 

My Computer

OS
Windows 7
Internet Speed
Cable Modem
I installed a WD PCIx-USB3 2-port card with the NEC chip(s).
It functions OK but it still has the problem with the USB2 HD going into autoplay every time the PC awakes from sleep mode. This does not happen when the HD is plugged into USB2 ports that are on the MOBO. I guess there is no fix for that problem.
 

My Computer

OS
Windows 7
Internet Speed
Cable Modem
1/6/2013 - I installed a WD USB3 card and WD My Book 2TB USB3 HD and it has not until now gone into Autoplay when coming out of Windows sleep mode.
 

My Computer

OS
Windows 7
Internet Speed
Cable Modem
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