New
#1
Printer drivers not installing
Hello everyone. Newbie here with a perplexing problem I'm hoping someone here can help me with. Over the holidays I purchased a Gateway NV55C laptop computer running Windows 7 Home Premium, Pentium 4, 64 bit. My printer is a Kodak 3200 Series 3-in-one. No matter what I do I can not get the printer drivers to install on the laptop. I have tried the driver installation disc that came with the printer. I have tried downloading the driver from the Kodak website. I have tried updating the drivers from Kodak and by using Windows Updater. I have checked all the USB ports on the laptop and they are working fine. Nothing has worked. The software for the printer installs without a problem but the laptop can not detect the drivers. I am stumped. The printer is currently installed on my 10 year old Gateway desktop running Windows XP and it works without a hitch. According to the Kodak website this printer should be compatible with Windows 7. Due to the advanced age of the desktop ( which works great BTW :) ) I really would like to get the printer to work with the laptop just in case the desktop should decide to give up and die. I have tried getting support from Gateway. Forget that! I have not heard back from Kodak. Perhaps a computer guru from here might be able to point me in the right direction. Any help you good folks could offer would be greatly appreciated.