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Windows 7: Can't install audio driver

25 Jan 2012   #1
Hawker22

windows 7 Home Premium(SP1) X64
 
 
Can't install audio driver

Not sure if this should be here or in the Audio section.
My MB is a Gigabyte GA-EX38-DQ6 with onboard audio--Realtek ALC889A Codec. My audio ran sporadically with win 7 32 installed, but now that I have installed the 64 bit version, I cannot load any Realtek audio drivers. Been searching the whole forum and reading till my eyes hurt. So I am hoping someone can at least lead me in the right direction on this. Thanks


My System SpecsSystem Spec
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25 Jan 2012   #2
scrooge

win 7 ( 64 bit)
 
 

have you tryed the Gigabyte website thay should have them.

scrooge
My System SpecsSystem Spec
26 Jan 2012   #3
Hawker22

windows 7 Home Premium(SP1) X64
 
 

Yes I did. Just finished a reinstall of the Gigabyte provided drivers. It loaded the HD Audio driver, with HDMI output, but I need the regular optical digital or coax digital outputs, and for the love of me, I cannot seem to get it set up. Any suggestions????
My System SpecsSystem Spec
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26 Jan 2012   #4
Hawker22

windows 7 Home Premium(SP1) X64
 
 

What I mean to say is that I cannot get the Realtek Audio sound manager control panel to load, so I am unable to configure my system.
My System SpecsSystem Spec
26 Jan 2012   #5
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Do you have any signs of errors in the sound area of Device Manager?

Are you doing your uninstall/re-install attempts through Device Manager or some other method?

I use Realtek onboard sound and cannot recall any particular difficulties with the control panel.

Do you have Realtek entries in the regular "sound" control panel?
My System SpecsSystem Spec
26 Jan 2012   #6
Hawker22

windows 7 Home Premium(SP1) X64
 
 

No signs of errors in sound area of device manager

I have done uninstall via device manager and did a reboot to let windows reinstall. Also did uninstall via programs in control panel

The only Realtek entry in the sound control panel is for the ATI HD sound for HDMI.

I used to have other Realtek devices there but no longer. I also used to have a Realtek entry in the control panel when I was able to access the realtek sound manager. Is sound manager included with the drivers for my MB(GA-EX38-DQ6) from the Gigabyte site

It is no doubt something that I am overlooking, but right now, I am stumped.

This is a very fresh install of win 7, so the registry should not be flawed.
My System SpecsSystem Spec
26 Jan 2012   #7
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Quote   Quote: Originally Posted by Hawker22 View Post
Is sound manager included with the drivers for my MB(GA-EX38-DQ6) from the Gigabyte site?
Maybe not.

Are you sure you SHOULD have a Realtek control panel?

I have Realtek ALC892 on a Gigabyte board, but have no idea when that control panel was introduced.
My System SpecsSystem Spec
26 Jan 2012   #8
Hawker22

windows 7 Home Premium(SP1) X64
 
 

My board has ALC 889A. No, I am not sure I should have it, but I know that I had it when I was using Win 7 Ultimate 32---off and on, that is---as the panel would frequently disappear then too. And I was always able to feed sound off the Optical digital or Coax digital S/PDIF when the drivers would stay put
My System SpecsSystem Spec
26 Jan 2012   #9
Sardonicus

Windows 7 Home Premium 64 bit
 
 

You may need to just do a re-install of the software.
With the newer Realtek driver packages, it's a two step process.......uninstall......install,
with prompts from the software to restart your PC, twice.

http://www.realtek.com.tw/downloads/...Audio%20Codecs

The following location should have the control panel application, that you can add to the quick launch,
if all else fails.
C:\Program Files\Realtek\Audio\HDA
My System SpecsSystem Spec
26 Jan 2012   #10
Hawker22

windows 7 Home Premium(SP1) X64
 
 

C:\Program Files\Realtek\Audio\HDA with two applications in HDA
RTK Audio srvATI64
RTK UPD64

Tell me a bit more on how to add this to quick launch
My System SpecsSystem Spec
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 Can't install audio driver




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