Windows 7 - Synaptics Mouse Pad Driver - Dell 14

I have a Dell laptop running Windows 64 Home. This was new in November of 2011. After receiving it, I went through the tedious task of updating it via MS Update. I noticed after upgrading, the mouse started behaving very strangely where it would take off and shutter, not respond or be very slow to respond. Contacted Dell and they had me turn off a bunch of stuff on the Dell Touchpad app. This helped but did not fix the issue. I ended up re-installing the OS and made sure the drivers were installed in the correct order using the drivers disk supplied by Dell. Haves since installed the most current driver provided by Dell on their website 15.3.2.1 (April 2011). There continues to be issues with the mouse freezing from time to time. I looked at other threads and removed the Tap to Click feature. There is not much left on and the problem persists.

Dell wants $129 to re-install the OS and drivers, but I really don't think that will make a difference. I think there is some pretty whacky stuff with the Synaptics driver for this mousepad and looks like many other manufacturers.

Has anyone tried contacting Synaptics to see what they have to say about it?