Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.



Windows 7: Microsoft Bluetooth keyboard/mouse/dongle failure on fresh W7 install

12 Feb 2012   #1

Windows 7
 
 
Microsoft Bluetooth keyboard/mouse/dongle failure on fresh W7 install

Desperately trying to avoid suicide here, but I have been fighting this problem for days - literally. I have tried multiple dongles (including the blue hourglass shaped one that came with the keyboard/mouse) and failed miserably. I can get the device to show up in Device Manager (Under USB Bluetooth Device) but cannot for the life of me get the Microsoft enumerator to appear. When trying Broadcom's Widcomm driver install, it too fails with "Could not start Microsoft Bluetooth stack" error. It wants me to reboot -which I've done multiple times with no joy.

Please - all guru's out there! I am most desperate!

I've attached a file of my configuration (Txt embedded below). Hopefully this will help...

Thanks in advance,
d

Configuration:

PC Wizard 2010 Version 1.961
------------------------------------------------------------------------------------------

Owner: SDS
User: SDS
Computer Name: SITTINGFALCON
Operating System: Windows 7 Ultimate Professional Media Center 6.01.7601 Service Pack 1
Report Date: Sunday 12 February 2012at 17:44

------------------------------------------------------------------------------------------


<<< System Summary >>>
> Mainboard : EVGA 132-BL-E758
> Chipset : Intel X58
> Processor : Intel Core i7 920 @ 2666MHz
> Physical Memory : 6144MB (3 x 2048 DDR3-SDRAM )
> Video Card : NVIDIA GeForce GT 520
> Hard Disk : Seagate ST3750640AS ATA Device (750GB)
> Hard Disk : Seagate ST3750640AS ATA Device (750GB)
> Hard Disk : Western Digital WD20EADS-00R6B0 ATA Device (2000GB)
> Hard Disk : Western Digital WD20EADS-00R6B0 ATA Device (2000GB)
> Hard Disk : WD My Book 1140 (3001GB)
> CD-Rom Drive : YMAX magicJack
> CD-Rom Drive : CD-ROM Drive
> CD-Rom Drive : CD-ROM Drive
> Monitor Type : Gateway FHD2400 - 24 inches
> Network Card : Realtek Semiconductor RTL8168/8111 PCIe Gigabit Ethernet Adapter
> Network Card : Realtek Semiconductor RTL8168/8111 PCIe Gigabit Ethernet Adapter
> Operating System : Windows 7 Ultimate Professional Media Center 6.01.7601 Service Pack 1 (64-bit)
> DirectX : Version 11.00
> Windows Performance Index : 5.3 on 7.9

<<< Mainboard >>>
> Manufacturer : OEM
> Mainboard : EVGA 132-BL-E758
> Bios : Phoenix Technologies, LTD
> Chipset : Intel X58
> Physical Memory : 6144MB DDR3-SDRAM
> LPC bus : Yes
> PCI Bus : Yes
> Bus PCI-Express : Yes
> USB Bus : Yes
> SMBus/i2c Bus : Yes
> Bus HyperTransport : No
> Bus QPI : Yes
> Bus CardBus : No
> Bus FireWire : Yes

<<< Processor >>>
> Processor : Intel Core i7 920
> Frequency : 2666MHz
> Number of Core : 4
> Support : Socket 1366 LGA
> Cache L1 : 4 x 64KB
> Cache L2 : 4 x 256KB
> Cache L3 : 8192KB
> Voltage VID : 3.300 V
> FPU Coprocessor : Present
> Core 1 Activity : 0%
> Core 2 Activity : 0%
> Core 3 Activity : 0%
> Core 4 Activity : 0%

<<< Video >>>
> Current Display : 1920x1200 pixels at 59 Hz in True Colors (32-bit)
> Touch Support : No
> Number of monitor : 1
> Monitor Type : Gateway FHD2400
> Video Card : NVIDIA GeForce GT 520
> nVidia CUDA : Yes
> OpenCL : Not Supported (Installed)
> OpenGL : Yes
> GDI Plus : Yes
> Direct2D : Yes

<<< IO Ports >>>
> Port installed : Communications Port (COM1)
> Port installed : Intel(R) ICH10 Family USB Universal Host Controller - 3A37
> Port installed : Intel(R) ICH10 Family USB Universal Host Controller - 3A38
> Port installed : Intel(R) ICH10 Family USB Universal Host Controller - 3A39
> Port installed : Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
> Port installed : Intel(R) ICH10 Family USB Universal Host Controller - 3A34
> Port installed : Intel(R) ICH10 Family USB Universal Host Controller - 3A35
> Port installed : Intel(R) ICH10 Family USB Universal Host Controller - 3A36
> Port installed : Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A

<<< Drives >>>
> Number of Disk Controller : 3
> Number of USB-Disk Controller : 2
> Number of Hard Disk : 5
> Number of CD-ROM Drive : 3
> Drives Letters : C:\ D:\ E:\ F:\ H:\ I:\ J:\ Z:\
> Drive C: (Hard Disk) : 1938 GB available on 2000 GB
> Drive D: (Hard Disk) : 71 GB available on 2000 GB
> Drive E: (Hard Disk) : 547 GB available on 750 GB
> Drive F: (Hard Disk) : 466 GB available on 750 GB
> Drive H: (CD-Rom) : 0 KB available on 1 MB
> Drive I: (DVD-Rom) : 0 KB available on 0 KB
> Drive J: (DVD-Rom) : 0 KB available on 0 KB
> Drive Z: (Hard Disk) : 1830 GB available on 3000 GB

<<< Printers >>>
> Default Printer : ColorQube
> Printer installed : Canon Inkjet i960
> Printer installed : Brother QL-500
> Printer installed : Send To OneNote 2010
> Printer installed : Microsoft XPS Document Writer
> Printer installed : Fax
> Printer installed : ColorQube
> Printer installed : Adobe PDF
> Universal Driver : Not Installed
> Spooler : 0jobs in queue

<<< Devices >>>
> Type ofmouse : HID-compliant mouse
> Type ofmouse : Microsoft USB Dual Receiver Wireless Mouse (IntelliPoint)
> Type ofkeyboard : USB Human Interface Device
> Type ofkeyboard : Microsoft Hardware USB Keyboard
> Joystick : None
> HID Devices : Yes
> Webcam : 1
> TWAIN Device : WIA-HP Scanjet G4050
> Devices UPnP : 7
> SCSI Host #0 : 1 Devices
> SCSI Host #1 : 1 Devices
> SCSI Host #2 : 1 Devices
> SCSI Host #5 : 1 Devices
> SCSI Host #6 : 1 Devices
> SCSI Host #7 : 1 Devices
> SCSI Controller : JMicron JMB36X Controller
> SCSI Controller : JMicron JMB36X Controller
> Device : Philips Semiconductors
> Drive : WD My Book 1140 USB Device
> Biometric : No
> Trusted Platform Module : No

<<< Multimedia >>>
> Device Audio : Intel 82801J (ICH10) HD Audio Controller
> Device Audio
> Audio Playback : Speakers (High Definition Audio
> Audio Playback : Digital Audio (HDMI) (High Defi
> Audio Playback : Digital Audio (S/PDIF) (High De
> Audio Playback : Speakers (GN 9350)
> Audio Playback : Handset (USB Internet Phone by
> Audio Playback : Microsoft Sound Mapper
> Audio Recording : Microphone (GN 9350)
> Audio Recording : Digital Audio (S/PDIF) (High De
> Audio Recording : Handset (USB Internet Phone by
> Audio Recording : Desktop Microphone (Cinema - Mi
> MIDI Output : Microsoft GS Wavetable Synth
> MIDI Output : Microsoft MIDI Mapper
> Mixer Device : Speakers (High Definition Audio
> Mixer Device : Digital Audio (HDMI) (High Defi
> Mixer Device : Digital Audio (S/PDIF) (High De
> Mixer Device : Digital Audio (S/PDIF) (High De
> Mixer Device : Microphone (GN 9350)
> Mixer Device : Speakers (GN 9350)
> Mixer Device : Handset (USB Internet Phone by
> Mixer Device : Handset (USB Internet Phone by
> Mixer Device : Desktop Microphone (Cinema - Mi
> Device multimedia : AVIVideo
> Device multimedia : CDAudio
> Device multimedia : Sequencer
> Device multimedia : WaveAudio
> Device multimedia : MPEGVideo
> Audio Compression : Microsoft IMA ADPCM CODEC
> Audio Compression : Microsoft CCITT G.711 A-Law and u-Law CODEC
> Audio Compression : Microsoft GSM 6.10 Audio CODEC
> Audio Compression : Microsoft ADPCM CODEC
> Audio Compression : Fraunhofer IIS MPEG Layer-3 Codec (decode only)
> Audio Compression : Messenger Audio Codec
> Audio Compression : Microsoft PCM Converter

<<< Network >>>
> Network : Yes
> Internet Connection : Yes
> RAS Connection : No
> Passport.Net : No
> Winsock32 : v2.02
> Network Connection : Local Area Connection 2
> Network Connection : Local Area Connection
> Server IIS : No
> Network Card : Realtek PCIe GBE Family Controller
> Network Card : Realtek PCIe GBE Family Controller
> Internet Router : SDSSFO
> Share : 12 Resources
> Local Network : 2 Network Computer
> Local Group : 15

<<< Power Status >>>
> Power Status : Yes
> Battery : No
> Supply : Main supply
> Active Power Scheme : High performance
> ACPI Tables : 10

<<< Voltage, Temperature and Fans >>>
> Hardware Monitoring : Fintek
> Hardware Monitoring : ACPI
> Thermal Zone : 38 C
> Processor Voltage :
> Voltage : 1.48 V
> Processor Intel Core i7 : Sensor DTS
> Core 1 : 53 C
> Core 2 : 50 C
> Core 3 : 52 C
> Core 4 : 51 C
> Energy Power : 147.34 W
> NVIDIA GeForce GT 520 : nVidia Driver
> Temperature : 41 C
> Temperature (GPU) : 41 C
> Fan : 40%
> Hard Disk Monitoring : S.M.A.R.T
> Hard Disk WDC WD20EADS-00R6B0 : 51 C
> Hard Disk ST3750640AS : 50 C
> Hard Disk ST3750640AS : 52 C
> Hard Disk WDC WD20EADS-00R6B0 : 47 C
> Hard Disk WD My Book 1140 : 35 C

<<< Windows Hardware Experience Index >>>
> Global Performance : 5.3 on 7.9
> Processor Benchmark : 7.4 on 7.9
> Memory Global Benchmark : 7.4 on 7.9
> Graphic Performance : 5.3 on 7.9
> Gaming Performance : 6.5 on 7.9
> Hard Disk Benchmark : 5.9 on 7.9

------------------------------------------------------------------------------------------
***** End of report *****



Attached Files
File Type: txt HDRW.TXT (8.4 KB, 9 views)
My System SpecsSystem Spec
.

Reply

 Microsoft Bluetooth keyboard/mouse/dongle failure on fresh W7 install





Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:03 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33