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Windows 7: USB 3.0 External HDD Failed Window 7 Driver Install on USB 3.0 Port


06 Mar 2012   #1

Windows 7 Ultimate RTM
 
 
External HDD Not Recognised by USB 3.0 Port (Asus Zenbook)

Just got a new Asus Zenbook UX31E and am having a certain problem where if I plug my external drive (Samsung S2 1TB, USB 3.0, 2.5") into the 3.0 port windows tries to install a driver for the new device but fails. Now the drive powers on when connected but wont load up as an accessible drive and is not found is disc management.

I've tried the HDD successfully in another laptop with USB 3.0 and it works fine on my Zenbook's USB 2.0 port so I'm guessing there's no problem with the HDD itself. Also I have tried a small flash drive in the Zenbook's 3.0 port which worked fine.

I have tried updating the USB 3.0 driver to the latest version via Asus' driver database but have got the same result.

I would of thought with such a prestigious laptop someone else would of run across this problem but all my googling has turned up ziltch.

Any ideas/suggestions much appreciated!

(Running Windows 7 Home Premium)


My System SpecsSystem Spec
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07 Mar 2012   #2

Windows 7 Ultimate RTM
 
 

Is anyone able to point me in the right trouble shooting direction? Like are there any generic USB 3.0 drivers out there that could be used in place of Asus' ones? Has anyone come across an issue like this before?
My System SpecsSystem Spec
13 Mar 2012   #3

Windows 7
 
 

I am having this exact same problem, but with an Adata Nobility NH03 drive. I am looking for some assistance to this as well, so I will be watching this post.
My System SpecsSystem Spec
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13 Mar 2012   #4

Windows 7 Home Premium 64 bit
 
 

If you haven't tried it yet, try reinstalling the chipset driver for your motherboard.
My System SpecsSystem Spec
13 Mar 2012   #5

MS Windows 7 Home Premium 64-bit SP1
 
 

Dear 7Emeralds,
Is the one in question a 1) Samsung S2 Portable HXMU010EA 1TB, OR 2) The Portable HX-MTA50DA/G22 (Samsung S2,1 TB)?

Regards,
sree




My System SpecsSystem Spec
13 Mar 2012   #6
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

You might give the Renesas USB 3.0 driver a shot. USB 3.0 Renesas Drivers
Also look for a BIOS update for your motherboard. It is trying to install the driver for the external drive.
With it attached, try Windows update too.
My System SpecsSystem Spec
14 Mar 2012   #7

Windows 7 Ultimate RTM
 
 

Thanks for you suggestions guys I think I may have determined the issue but I will post a detailed response tonight (UTC/GMT +13 hours).
My System SpecsSystem Spec
14 Mar 2012   #8

Windows 7 Ultimate RTM
 
 

So far I have tried updating the chipset and usb drivers as well as the bios and all windows updates. None of that helped.

I thought I might of determined the problem to be a physical one. (though now i'm not so sure)

I noticed that if I plug the USB in half way and tilt it at an angle it does install the driver sucessfuly and transfers at speeds of 40-50 MB/s but this only works in this circumstance and usually doesn't last long; after wiggling it more or pluging it in fully the computer says "this device could perform faster if plugged into a USB 3.0 port". I called asus who advised me to return it to one of their third party repair centers to have a look. I'm pretty sure it's not the cable as I was able to test it on another laptop with 3.0 and it worked great.

I've just talked to the tech who looked at it and they seam to think it's the drives fault rather than the laptop but I'm not sure if i should believe them as the drive worked fine in another laptop i tried in on in the same enviroment. Their justification for saying this is that another drive they've tried works fine in the laptop.

Samsung support who I called were usless and told me to return it though they didn't even enquire as to the particular model or present any possible reason for the issue.

At this point I guess I need to determine for myself where the problem lies. Any ideas where to start? Hard to know who to go to in terms of reparing or replacment when I don't at least know this much...

This thread mentions the jmicron firmware the S2 uses has USB 3.0 issues but not sure if it's too relevant.

http://forums.whirlpool.net.au/archive/1558885


My S2 drive model by the way: HX-MTD10EA
My System SpecsSystem Spec
14 Mar 2012   #9
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Hmm, you've swapped cables and it will work fine on other computers. I think the tech guy is, well, under educated, to be nice. It would appear the ports or bus on the motherboard is loose.
My System SpecsSystem Spec
14 Mar 2012   #10

Windows 7 Ultimate RTM
 
 

Quote   Quote: Originally Posted by Britton30 View Post
Hmm, you've swapped cables and it will work fine on other computers. I think the tech guy is, well, under educated, to be nice. It would appear the ports or bus on the motherboard is loose.
Thanks for the link before britton30, I'll give the driver a go when I get my laptop back in a few days.

Swapped cables? I haven't tried a different cable with the same drive if that's what you mean though I might purchase one just to see if this fixes the problem.

I guess it could be a loose connection on the motherboard as you say (seams somewhat unlikely for a brand new laptop) or perhaps the drives imbedded Jmicron firmware is not likeing the 64bit/USB 3.0 windows enviroment. Either way not much left I can do besides returning the hard drive...
My System SpecsSystem Spec
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 USB 3.0 External HDD Failed Window 7 Driver Install on USB 3.0 Port




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