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Windows 7: Printer spooler keeps stopping and printer drivers keep disappearing


08 Mar 2012   #1

Windows 7 - Professional 64bit
 
 
Printer spooler keeps stopping and printer drivers keep disappearing


I use Windows 7 Professional 64 bit. My problem is: Whenever I try to print something (word, pdf, or any other file); printer spooler stops working and when I check the “Devices and Printers” all the printer drivers seem to be disappeared.

I checked the “Print Spooler” in the “Services” tool; and set the "Recovery after subsequent failures" option to “Restart the Service”. Therefore all the printer drives coma back after 1 minute. However the spooler stops immediately again when the uncompleted printing job starts; hence I can not print anything more than a page.

Earlier in this forum, someone posted that Microsoft issued a hotfix for this problem ( hotfix 2388142) which can be downloaded from article: http://support.microsoft.com/default.aspx?scid=kb;en-US;2388142.

I downloaded this hotfix and tried to install, however it gives an error message of: “The update is not applicable to your computer” and quits installation.

I did uninstall and reinstall all the printer drives, but this did not help either.
Any suggestion?
Thanks,


My System SpecsSystem Spec
.

08 Mar 2012   #2

Windows 7 x64 Ultimate Enterprise
 
 

Yeah, I had the same issue. Even when I went into services and restarted it, it would shut back down and the printers would disappear. I tried working with the registry like a few suggested, but didn't help. The only fix that worked for me was to go back about a week on the restore point, and then all the printers reappeared and worked...

Quote   Quote: Originally Posted by p33174 View Post

I use Windows 7 Professional 64 bit. My problem is: Whenever I try to print something (word, pdf, or any other file); printer spooler stops working and when I check the “Devices and Printers” all the printer drivers seem to be disappeared.

I checked the “Print Spooler” in the “Services” tool; and set the "Recovery after subsequent failures" option to “Restart the Service”. Therefore all the printer drives coma back after 1 minute. However the spooler stops immediately again when the uncompleted printing job starts; hence I can not print anything more than a page.

Earlier in this forum, someone posted that Microsoft issued a hotfix for this problem ( hotfix 2388142) which can be downloaded from article: http://support.microsoft.com/default.aspx?scid=kb;en-US;2388142.

I downloaded this hotfix and tried to install, however it gives an error message of: “The update is not applicable to your computer” and quits installation.

I did uninstall and reinstall all the printer drives, but this did not help either.
Any suggestion?
Thanks,
My System SpecsSystem Spec
Reply

 Printer spooler keeps stopping and printer drivers keep disappearing




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