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Windows 7: Printer spooler keeps stopping and printer drivers keep disappearing

08 Mar 2012   #1
p33174

Windows 7 - Professional 64bit
 
 
Printer spooler keeps stopping and printer drivers keep disappearing


I use Windows 7 Professional 64 bit. My problem is: Whenever I try to print something (word, pdf, or any other file); printer spooler stops working and when I check the “Devices and Printers” all the printer drivers seem to be disappeared.

I checked the “Print Spooler” in the “Services” tool; and set the "Recovery after subsequent failures" option to “Restart the Service”. Therefore all the printer drives coma back after 1 minute. However the spooler stops immediately again when the uncompleted printing job starts; hence I can not print anything more than a page.

Earlier in this forum, someone posted that Microsoft issued a hotfix for this problem ( hotfix 2388142) which can be downloaded from article: http://support.microsoft.com/default.aspx?scid=kb;en-US;2388142.

I downloaded this hotfix and tried to install, however it gives an error message of: “The update is not applicable to your computer” and quits installation.

I did uninstall and reinstall all the printer drives, but this did not help either.
Any suggestion?
Thanks,



My System SpecsSystem Spec
08 Mar 2012   #2
Jimyster

Windows 7 x64 Ultimate Enterprise
 
 

Yeah, I had the same issue. Even when I went into services and restarted it, it would shut back down and the printers would disappear. I tried working with the registry like a few suggested, but didn't help. The only fix that worked for me was to go back about a week on the restore point, and then all the printers reappeared and worked...

Quote   Quote: Originally Posted by p33174 View Post

I use Windows 7 Professional 64 bit. My problem is: Whenever I try to print something (word, pdf, or any other file); printer spooler stops working and when I check the “Devices and Printers” all the printer drivers seem to be disappeared.

I checked the “Print Spooler” in the “Services” tool; and set the "Recovery after subsequent failures" option to “Restart the Service”. Therefore all the printer drives coma back after 1 minute. However the spooler stops immediately again when the uncompleted printing job starts; hence I can not print anything more than a page.

Earlier in this forum, someone posted that Microsoft issued a hotfix for this problem ( hotfix 2388142) which can be downloaded from article: http://support.microsoft.com/default.aspx?scid=kb;en-US;2388142.

I downloaded this hotfix and tried to install, however it gives an error message of: “The update is not applicable to your computer” and quits installation.

I did uninstall and reinstall all the printer drives, but this did not help either.
Any suggestion?
Thanks,
My System SpecsSystem Spec
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 Printer spooler keeps stopping and printer drivers keep disappearing




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