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Windows 7: Mass Storage Device error code 10. Drivers failing to install.

29 Mar 2012   #11
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by Laura5790 View Post
Yes i have full rights - theres only my account on here - and as far as i'm aware i have all the drivers for the printer - i just downloaded the software for my printer again from Brother and it's saying there's no need for install as everything is already installed. would it pick up missing drivers per se?
It may or maynot pickup the drivers ,On the setup.exe of the full package are you right clicking on it and selecting "run as administrator" ? It does appear the problem lies with admin rights not 100% sure on that , did the card reader work on the printer before you upgraded to win 7 ?


My System SpecsSystem Spec
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29 Mar 2012   #12
Laura5790

Windows 7 Home Premium 32bit
 
 

Ok so now the printer is being picked up but upon trying to share the printer (as requested in the instructions) it's coming up with "Printer settings could not be saved. Operation could not be completed (error 0x00000842).

I'm running everything as administrator :/
My System SpecsSystem Spec
29 Mar 2012   #13
Laura5790

Windows 7 Home Premium 32bit
 
 

The printer only has a USB port for USB sticks to pick up images, no card reader as such. But i've never had any problems with the printer before - windows 7 came before the printer!
My System SpecsSystem Spec
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29 Mar 2012   #14
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Thats good , you got the printer working ok ,Is the usb showing correctly now? I am going to ask one of our valued members for more help on the error message for you so please be patient a little while longer
My System SpecsSystem Spec
29 Mar 2012   #15
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Laura just found this ,give it a try

a) Click Start, click Settings, and then click Printers.
b) Right-click the problem printer, and then click Sharing.
c) Write down the share name of the printer.
d) Stop sharing this printer by clicking the Not Shared radio button, and then close the printer folder.
e) Open Control Panel, double-click Services, select the Spooler Service, click Stop, and then click Start.
f) After the Spooler Service restarts, open the printer folder and re-create the printer share using the share name found in step c. Do this by clicking Start, clicking Settings, and then clicking Printers. Right-click the problem printer, and then click Sharing. Click the Shared radio button, and then share the printer with the same name as before. Also Check if file and printer sharing is turned on

also may be worth try a system file check for corrupted drivers SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
29 Mar 2012   #16
Laura5790

Windows 7 Home Premium 32bit
 
 

thanks for helping out!
Unfortunately, although it's now at least recognising my printer (both in MSWord & devices&printers) it isn't actually printing anything - the page just sits in the queue!

I tried scanning something in from the printer but it's not connecting to the laptop!
My System SpecsSystem Spec
29 Mar 2012   #17
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by Laura5790 View Post
thanks for helping out!
Unfortunately, although it's now at least recognising my printer (both in MSWord & devices&printers) it isn't actually printing anything - the page just sits in the queue!

I tried scanning something in from the printer but it's not connecting to the laptop!
Ok that's got to be file and printer sharing, hopefully someone will come along with a better solution
My System SpecsSystem Spec
29 Mar 2012   #18
Laura5790

Windows 7 Home Premium 32bit
 
 

Just tried the above steps and checked that file sharing etc is on - it was off but everytime i change it to on and save the changes it just reverts back to off again!
My System SpecsSystem Spec
29 Mar 2012   #19
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Have you ran the sfc/ scannow command ? there could be a system file corruption. file and printer sharing needs to be turned on
My System SpecsSystem Spec
29 Mar 2012   #20
Joan Archer

Windows 7 Ultimate SP1 32 bit/Windows 10 64bit
 
 

This may be way off base and without going to look it up I don't know off hand how you do it but, would this have anything to do with Taking Ownership of the printer ?
My System SpecsSystem Spec
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 Mass Storage Device error code 10. Drivers failing to install.




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