Mass Storage Device error code 10. Drivers failing to install.  

Hi Laura5790, Welcome to the forums, First have you tried right clicking on the usb mass storage device (with the exclaimation mark) and selecting "update driver" ? As for the printer have you had it working correctly previously?

Here is a link to the win7 drivers http://welcome.solutions.brother.com...os=92&type2=-1

Laura5790 said:

Hi Pebbly, yes I have and it just says I have the most up to date drivers... The printer has been working fine and I can still run a test print from the printer menus itself... I've just found that so am working through it now!

OK , if you need more help let us know and we will do our best to help you :)

Laura5790 said:

Ok so i followed the other page's instructions and after a restart plugged my printer in. It started to install some of the drivers but it came up with the USB mass storage device issue again (See first screenshot) but was showing my printer. However, when I look in devices & printers my printer isn't being picked up (see second screenshot).

Is this all part of the same issue?

Can't understand the "usb composite device"Have you downloaded all the drivers for the printer? The usb is referring to the printers onboard SD/USB reader If you downloaded the full driver and software package it should install correctly Do you have full admin rights ?

This is from the install instructions from Brother

Notes:

• The instructions may vary depending on the Windows® 7 version.
• If the drivers are already installed into your computer, uninstall them first before you install the new driver.
  To uninstall the current drivers, download the Uninstall Tool.
• You must be logged on as an Administrator.
• If the User Account Control dialog box appears, click Continue.
• If the Windows Security dialog box appears, check Always trust software from "Brother Industries, ltd.". and click Install.

1. Disconnect your Brother machine from your computer if you already connected an interface cable.
2. Make a temporary folder on your HDD [hard disk drive] as the location to save the downloaded self-extracting file, e.g. C:\brodnt
3. Download the file to the temporary folder.
4. Once the download is complete, open the folder and double click on the downloaded file to extract it. Then open the folder that is created.
5. You will find multiple folders: "xxxx" (where xxxx = your model name) and "Data" in the folder created in Step 4.
6. Open the "xxxx" (where xxxx = your model name) folder and double click "Setup.exe".
7. Select your language with reference to the language list and click "OK".
   Notes:
   If the error message "An error occurred during the installation. ... ." appears, please make sure that you double click the "Setup.exe" in the correct folder in Step 6.
8. The installation will start. Please follow the installation screen directions.

Have you followed this to the letter :)