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Windows 7: USB 3.0 driver won't download

20 Apr 2012   #11
Nitro58

Windows 7 Ultimate x64 SP1
 
 

That is the same driver I've been trying to get to install. I got the same result with your link (install failed).

My bios ver. 2.60 FF


My System SpecsSystem Spec
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20 Apr 2012   #12
carwiz

Windows 7 Pro-x64
 
 

When you removed the driver for USB 3.0, what was under Universal Serial Bus Controllers? The first picture in your post (#4) isn't expanded. The USB device that's showing in the first pic appears like a USB 2.0 device. Are you sure you're using the right ports and cable?
My System SpecsSystem Spec
20 Apr 2012   #13
Nitro58

Windows 7 Ultimate x64 SP1
 
 

This are four different device manager pics.
1. ex HDD plugged in 3.0 port w/3.0 driver installed
2. ex HDD plugged in 2.0 port w/3.0 driver installed
3. ex HDD plugged in 2.0 port w/3.0 driver uninstalled
4. ex HDD plugged in 3.0 port w/ 3.0 driver uninstalled


Attached Thumbnails
USB 3.0 driver won't download-3.0-device.png   USB 3.0 driver won't download-3.0-device1.png   USB 3.0 driver won't download-3.0-device2.png  
Attached Images
USB 3.0 driver won't download-3.0-device3.png 
My System SpecsSystem Spec
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20 Apr 2012   #14
carwiz

Windows 7 Pro-x64
 
 

Right. It's the last pic I was speaking of--"Universal Serial Bus Controllers" isn't expanded.

I'm beginning to suspect the motherboard. I would expect to see the Renesas 3.0 controller displayed even without the driver being installed but I'm not up to speed on Gigabyte's BIOS handling of the USB 3.0 hardware. It seems to me that the BIOS has to know about it; Otherwise, why would there be an option to enable/disable?

You had mentioned that the problem started a few days ago. Have you tried a system restore to a point before the problem? Were there any changes to your system? Another option may be to run sfc /verifyonly from an elevated command prompt. Report back if it displays any messages.
My System SpecsSystem Spec
20 Apr 2012   #15
Nitro58

Windows 7 Ultimate x64 SP1
 
 

command prompt says I need to be an administrator to run that task? I'm the admin, no one else even uses this computer. Whats up with this?
My System SpecsSystem Spec
20 Apr 2012   #16
carwiz

Windows 7 Pro-x64
 
 

Yes, that's what "run from and elevated command prompt" means. In other words, right click Command Prompt and click on Run as Administrator. Sorry for not being specific.
My System SpecsSystem Spec
21 Apr 2012   #17
Nitro58

Windows 7 Ultimate x64 SP1
 
 

lol, OK my bad. Got it now. Running the restore didn't seem to help anything.
My System SpecsSystem Spec
21 Apr 2012   #18
Nitro58

Windows 7 Ultimate x64 SP1
 
 

I run the sfc /verifyonly scan and it came back error free.Now it only scanned my c: drive the SSD. Should I go ahead and scan the HHD?
My System SpecsSystem Spec
21 Apr 2012   #19
carwiz

Windows 7 Pro-x64
 
 

The System File Checker (sfc) scan is to check the driver store against current system drivers and parts of the registry for integrity. If you didn't get any "violations", then that's all you need.

Well, I've about used up all my ideas. The only other possibility is that the OS is turning it off. Check to see if you have a program called "nusb3utl.exe" included with driver package you downloaded. For the Renesas driver provided by Intel, the utility will be in <Download location>\<File version name>\Files. This utility lets you set/reset the power control on USB3 hubs that's not showing in your devices. You may have something similar from Gigabyte.

When executed, the pop-up will look similar to the snip below. Check the box, OK out then restart Windows.


Attached Images
USB 3.0 driver won't download-usb3-power-control.jpg 
My System SpecsSystem Spec
21 Apr 2012   #20
carwiz

Windows 7 Pro-x64
 
 

Oh, there's something else to try. When you run the driver install, run it as administrator. (Right click the install program, click on Run as administrator)
My System SpecsSystem Spec
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 USB 3.0 driver won't download




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