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Windows 7: hp pavilion p6 -2000ukm - graphics driver issue. Please help

14 May 2012   #11
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

The only other thing I can think of is a problem with your motherboard, in particular the GPU.

Have you tried contacting HP support?


My System SpecsSystem Spec
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14 May 2012   #12
beatlesfan

windows 7 ultimate 64 bit
 
 

Yes mate tried posting on the support forum could it be because I've moved from win7 premier to ultimate?
My System SpecsSystem Spec
14 May 2012   #13
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

This Is a sticky wicket.

HP lists various p6 2000uk models. AMD / Intel. From your sysinfo, I know it is Intel, but not much more than that.

p6-2002uk, p6-2010uk, p6-2018uk, p6-2019uk, p6-2020uk, p6-2021uk, p6-2022uk, p6-2026uk, p6-2028uk, p6-2029uk, p6-2031uk, p6-2035uk, p6-2046uk, p6-2052uk, p6-2053uk, p6-2054uk, p6-2060uk, p6-2065uk, p6-2071uk.

I've had many HP/Cpq products and it is difficult to find THE answer on their website. I've had better luck calling them.

If you've called HP and you're still looking for help - this is a great place. Talented and dedicated to helping other members.

From MS-wiki and back around to MSDN I found the information below... fairly common things to try (safe mode, driver update/rollback, etc) perhaps one will fixit or point you in the right direction. Good luck.

Quote:
General Troubleshooting Tips

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When a bug check occurs as a result of code you have written, you should use the kernel debugger to analyze the problem, and then fix the bugs in your code. For full details, see the individual bug check code in the Bug Check Code Reference section.
However, you might also encounter bug checks that are not caused by your own code. In this case, you probably will not be able to fix the actual cause of the problem, so your goal should be to work around the problem, and if possible isolate and remove the hardware or software component that is at fault.
Many problems can be resolved through basic troubleshooting procedures, such as verifying instructions, reinstalling key components, and verifying file dates. Also, diagnostic tools such as Winmsd, Network General Sniffer, and Microsoft Windows Resource Kit Tools Help might isolate and resolve these issues.
For general troubleshooting of Windows bug check codes, follow these suggestions:
  • If you recently added hardware to the system, try removing or replacing it. Or check with the manufacturer to see if any patches are available.
  • You can try running the hardware diagnostics supplied by the system manufacturer.
  • Check with the manufacturer to see if an updated system BIOS or firmware is available.
  • Make sure that any expansion board is properly seated and all cables are completely connected.
  • Confirm that any new hardware that is installed is compatible with the installed version of Windows. For example, you can get information about compatibility with Windows 7 at the Windows 7 Compatibility Center.
  • If new device drivers or system services have been added recently, try removing or updating them. Note Use Safe Mode when removing or disabling components. Using Safe Mode loads only the minimum required drivers and system services during the Windows startup. To enter Safe Mode, restart your computer, and press F8 at the character-mode menu that displays the operating system choices. At the resulting Windows Advanced Options menu, choose Safe Mode.
  • Run a virus detection program. Viruses can infect all types of hard disks formatted for Windows, and resulting disk corruption can generate system bug check codes. Make sure the virus detection program checks the Master Boot Record for infections.
  • Verify that the system has the latest Service Pack installed. To detect which Service Pack, if any, is installed on your system, click Start, click Run, type winver, and then press ENTER. The About Windows dialog box displays the Windows version number and the version number of the Service Pack, if one has been installed.
  • Disable BIOS memory options such as caching or shadowing.
  • Check the System Log and Application Log in Event Viewer to see if any additional error messages have been logged recently. These might pinpoint the cause of the error.
Kernel debugging is especially useful when other troubleshooting techniques fail, or for a recurring problem. Remember to capture the exact text in the bug check information section of the error message. To isolate a complex problem and develop a viable workaround or a program replacement, you must record the exact actions that lead to the failure.
My System SpecsSystem Spec
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14 May 2012   #14
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Quote   Quote: Originally Posted by beatlesfan View Post
Yes mate tried posting on the support forum could it be because I've moved from win7 premier to ultimate?
Upgrading from Home Premium to Ultimate will not affect your driver setup in any way.

Slartybart offers some good advice so it won't do any harm to work through his suggestions.
My System SpecsSystem Spec
15 May 2012   #15
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by seavixen32 View Post
Slartybart offers some good advice so it won't do any harm to work through his suggestions.
As I mentioned, the advice comes from MDSN, but thanks for saying nice things about me.

Congratulations on the Microsoft MVP Community Contributor award.

Peace!
My System SpecsSystem Spec
15 May 2012   #16
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Thank you, that's very kind of you.

Peace to you too.
My System SpecsSystem Spec
17 May 2012   #17
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I'll ask the stupid question.
Is it still under Warranty? Why spend your money or spend your time on HP quality issues?

When I was chasing down a similar issue on my previous laptop, mention was made re: a 5 cent resistor. It wasn't clear if an advanced user could replace it - just that it was a cheap part. Anyway, if HP will Warranty fix it - have them do it. You'll still have to figure out what to do about the data on your HD.

Good luck
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 hp pavilion p6 -2000ukm - graphics driver issue. Please help




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