Hi,
I would be glad to assist you with the concern. Please try the following steps and revert if this helps:
Go to
Fix problems with CD or DVD drives that can and Run the Microsoft Optical Drive Fixit Tool to fix compatibility/
Driver issues with the Optical Drive.
Alternatively, if you wish to try the steps manually :
1. Click on Start
2. Type "regedit" in the Search Items Box
3. Open Registry Editor/ regedit from the first entry on the search results
4. Go to HKEY_LOCAL_MACHINE
Then SYSTEM
Then CURRENT CONTROL SET
Then CONTROL
Then CLASS
Then find {4D36E965-E325-11CE-BFC1-08002BE10318}
The whole thing looks like this:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Then delete the registry keys listed as UpperFilter and/or LowerFilter
5. Restart your machine
Disclaimer: Using the above mechanism may cause you to have issues with iTunes Application later. In case that happens, we recommend that you use the Microsoft Fixit for Optical Drives, OR Later install a manual update for the iTunes application, listed as "GearASPIWDM" Patch.
Kindly revert here if this solution helps.
Kindest Regards,
Shomprakash Sinha Ray
#iwork4dell