Hello guys
I have upgraded from windows vista x86 to windows 7 x64 (actually not upgraded, Fresh install) and now I don't have any DVD-RW icon in my computer under the "Devices with removable Storage"
I searched the internet and I found this link PLDS and TSST DVDRW Drives Not Found in Windows 7 | Dell
and now i'm stuck on which of them should I choose.
Any help would be appreciated.
Thank you.
Go to dells website and input your service tag # then look for the spec sheet...in there it should give you the make and model number of your DVD drive and then you can choose which driver to download.
I went to Dell's website but there is no system spec.
Here is a picture when I enter my service tag
Thank you.
What does it say in your BIOS, is it listed at all?
How can I go to BIOS? Where can I find is it listed or not?
Thank you.
On an install the correct and required install sequence on a Dell is (1) Install Windows (2) Install Dell Laptop (or Desktop) System Software (3) Install motherboard chipset drivers (4) Install device drivers including Video, DELL sound driver, etc.
Win 7 will install many drivers but won't always install all or the correct ones. For example, Win 7 will not install the Dell sound driver and you need the Dell sound driver for proper sound operation. If a hardware device is not detected that usually is indicative of the motherboard chipset drivers not installed (or incorrect drivers).
The Dell Windows 7 64 bit drivers can be accessed here: Drivers and Downloads | Dell [United States]
Hi,
I would be glad to assist you with the concern. Please try the following steps and revert if this helps:
Go to Fix problems with CD or DVD drives that can and Run the Microsoft Optical Drive Fixit Tool to fix compatibility/Driver issues with the Optical Drive.
Alternatively, if you wish to try the steps manually :
1. Click on Start
2. Type "regedit" in the Search Items Box
3. Open Registry Editor/ regedit from the first entry on the search results
4. Go to HKEY_LOCAL_MACHINE
Then SYSTEM
Then CURRENT CONTROL SET
Then CONTROL
Then CLASS
Then find {4D36E965-E325-11CE-BFC1-08002BE10318}
The whole thing looks like this:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Then delete the registry keys listed as UpperFilter and/or LowerFilter
5. Restart your machine
Disclaimer: Using the above mechanism may cause you to have issues with iTunes Application later. In case that happens, we recommend that you use the Microsoft Fixit for Optical Drives, OR Later install a manual update for the iTunes application, listed as "GearASPIWDM" Patch.
Kindly revert here if this solution helps.
Kindest Regards,
Shomprakash Sinha Ray
#iwork4dell
Shompraskash, please refrain from butting into RockStar's working threads as required by Dell. We have been told by Dell that the "Adoption Agents" have been instructed not to post on our threads, on the Dell community or anywhere else.
Thank you "DELLshomprakash" the first one wasn't able to recognize my DVD+-RW but found that my DVD+-RW have problems.
The second solution I deleted the key but the "properties" but that key wouldn't delete and I restart the Laptop but the DVD+-RW still wan't there.
Guys is there any to download not all of the drivers just the DVD+-RW?
Thank you all
There aren't any drivers needed for optical drives. Is it possible the drive is just hidden (which is a default for Windows 7 when empty)? Check in the BIOS or Device Manager in Windows to see if the drive is listed.
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