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Windows 7: Complication: Unknown Device (Code 43)

19 Jun 2012   #1
JamaJuice

Windows 7 Ultimate
 
 
Complication: Unknown Device (Code 43)

So I've been looking through sites after sites, updating, downloading different software and drivers through the HP site AND the Windows 7 site, Uninstalling/Re-installing, Disabling/Enabling, and even restoring my computer multiple times...but to no avail, this unknown device problem will force me blow my brains out.

I already know that this Unknown Device (Code 43) is my webcam and it seems like there's some sort of malfunctioning going on. It's under the Universal Bus Serial controller and everything else is fine except one (the webcam). I've tried tinkering with it but I'm too scared to start opening up the laptop with the screwdriver.

Of course I've read most of the posts about this problem...but things aren't working out. The only thing that helped temporarily was shutting off the laptop, unplugging it, taking out the battery, then reboot. Everything seemed fine but when I tried to go on TinyChat, the problem appeared again. And I'm back to square one. The frustration that I'm experiencing right now is overbearing. I really need help!


Windows Vista, upgraded to Windows 7 Ultimate
Product: dv9700
Model #: dv9913cl
S/N: CNF8294PSS
P/N: FE697UA#ABA
HP Pavilion Entertainment PC


My System SpecsSystem Spec
19 Jun 2012   #2
sk0t0s

Windows 7 Ultimate x64
 
 

Hi JamaJuice Welcome to Sevenforums!

I can't seem to find a windows 7 driver for your cam but I'm still trying. However, try to install it using a vista driver, usually it will work.
My System SpecsSystem Spec
19 Jun 2012   #3
JamaJuice

Windows 7 Ultimate
 
 

Thanks sk0t0s,

Thanks for the quick response...I guess I will try again and start looking for the Vista webcam driver.
My System SpecsSystem Spec
19 Jun 2012   #4
sk0t0s

Windows 7 Ultimate x64
 
 

Post back the result.
My System SpecsSystem Spec
19 Jun 2012   #5
JamaJuice

Windows 7 Ultimate
 
 

This is the furthest one I've got: HP Pavilion dv9700 Entertainment Notebook PC series*-* Download drivers and software - HP Business Support Center

But it's still not what I'm looking for. I've tried downloading Youcam and HP Quickplay already.
My System SpecsSystem Spec
19 Jun 2012   #6
Hanna 1

win7 home premium-64bit-SP1-IE10
 
 

My System SpecsSystem Spec
24 Jun 2012   #7
JamaJuice

Windows 7 Ultimate
 
 

Hanna 1, what does this mean? That HP will not allow me to use my webcam until I reinstall my Windows 7 back to Windows Vista?
My System SpecsSystem Spec
24 Jun 2012   #8
Hanna 1

win7 home premium-64bit-SP1-IE10
 
 

Jama
Maybe you can download the driver of vista and try if it can work for you.
My System SpecsSystem Spec
Reply

 Complication: Unknown Device (Code 43)




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