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Windows 7: Authentec Finger Print doesn't "read" Problem

26 Nov 2009   #11

Windows 7

Thank you Rastro!! I confirm its working on HP DV9000 series, more precisely DV9500T
My problem was that when I upgraded to Windows 7 and I installed the new AuthenTec Win 7 Beta driver, the fingerprint sensor would work only if you start up the computer, but not if you put the computer to sleep. Thus, when I tried to resume from Sleep state, the fingerprint sensor would not respond. However, this absolutely did the trick. Thank you again.

My System SpecsSystem Spec
11 Dec 2009   #12

Win 7 64-bit Ultimate
HP NC8430 & Win 7 64bit


I have a HP NC8430 laptop and was wondering if anyone has managed to get the finger print reader working under Win 7 Ultimate 64-bit. I was able to get the driver installed (sp39199) but that was about it. Any help would be appreciated.

My System SpecsSystem Spec
12 Dec 2009   #13

Windows 7 Enterprise
HP NC8430 & Win 7 64bit

Hi Wizard09,

I also have a HP NC8430 but I use Windows 7 32-bit. As I mentioned in my previous post the older driver works but not in combination with the Windows 7 supplied True Suite application. I had to install the HP Digital Persona software which integrates perfectly in Windows 7 and this software did recognize and use the Authentec AES2501a fingerprint reader.

I assume you will have to use the Digital Persona software also but the 64-bit kind. You can find the Windows Vista 64-bit version by following this link:

DigitalPersona Fingerprint Software for Microsoft Windows Vista (64-bit) - HP Customer Care (United States - English)

I did not test this but as I said I use the Vista 32-bit version and it works just fine with Windows 7 32-bit.

Good luck.

My System SpecsSystem Spec

15 Dec 2009   #14

Win 7 64-bit Ultimate


I downloaded and tried the install but it won't install. It says.

Installation cannot continue due to the following problems:

- DP Personal 3.0.0 cannot be installed on this computer. Please
contact DigitalPersona regarding the list of supported platforms.

Installation will be terminated. Correct the problems and run installation again.

Guess I'm out of luck.
My System SpecsSystem Spec
18 Jan 2010   #15

Windows 7

I have the Authentec AES1610 fingerprint reader, will this work on mine? HP Compaq 6510b Notebook PC- Authentec Fingerprint Driver - HP Business Support Center

My System SpecsSystem Spec
19 Jan 2010   #16


Hello everybody.
to Wizard09:
It's seems that you have W7 64 bits and may be that's the problem. This sp39199.exe is for vista (32 and 64 bits) but works with W7 better than the real w7 driver.
In any case, if I were you I would try with a clean install, I mean installing after uninstalling software and hardware (fingerprint reader's software and hardware) but remember that you are at your own risk.

to dinomon:
I'm not sure. I checked and it's the same software but I can't tell if it will work or not. As I said to Wizard09, you could try, with a clean install preferred. If you have a general idea of what you're doing, at the end of the installing you'll have you fingerprint working or just as it is right now: not working.

Hope this help you.
My System SpecsSystem Spec
21 Jan 2010   #17


Authentec fingerprint drivers and software have to be installed before going to microsoft update or they won't work. learned that the hard way.
My System SpecsSystem Spec
21 Jan 2010   #18

Windows 7
Solved - With Authentec TrueSuite

Just download the application/driver "Authentec TrueSuite" from Microsoft and it'll work.
My System SpecsSystem Spec
08 Jun 2010   #19

win 7


You could try this article which I found useful during setup: Enable Logon Using Biometric Fingerprint Reader in Windows 7 x86 & x64

Hope it helps,

Quote   Quote: Originally Posted by renezito View Post
have you tried the link I gave you in a earlier post?
Tried this,depending on you OS:
AuthenTec | Win 7 Beta Download
AuthenTec | Win 7 Beta Download

Can you help me with the Ethernet drivers? I can not find them
Thanks in advantage,
My System SpecsSystem Spec

 Authentec Finger Print doesn't "read" Problem

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