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Windows 7: 2 usb ports are not working??

10 Jul 2012   #1
ed123

Windows & Ultimate 64 bit & Linux Mint * Dual Boot
 
 
2 usb ports are not working??

2 OF MY 3 USB PORTS ARE NOT WORKING I JUST INSTALLED THE DRIVERS MAYBE I INSTALLED THE WRONG ONES HELP!!!!

SPECS: PAVILLION DM43099SE ENTERTAINMENT PC


My System SpecsSystem Spec
10 Jul 2012   #2
smarteyeball

 
 

This driver?

Renesas Electronics USB 3.0 Host Controller Driver HP Pavilion dm4-3099se Beats Edition Entertainment Notebook PC - HP Customer Care (United States - English)

Did you install the chipset driver first?

(Did windows come pre-installed or did you do a fresh install yourself?)

Do USB 2.0 devices work on those ports?
My System SpecsSystem Spec
10 Jul 2012   #3
ed123

Windows & Ultimate 64 bit & Linux Mint * Dual Boot
 
 

Quote   Quote: Originally Posted by smarteyeball View Post
This driver?

Renesas Electronics USB 3.0 Host Controller Driver HP Pavilion dm4-3099se Beats Edition Entertainment Notebook PC - HP Customer Care (United States - English)

Did you install the chipset driver first?

(Did windows come pre-installed or did you do a fresh install yourself?)

Do USB 2.0 devices work on those ports?
i did a fresh install and i think the 2.0 are the ports that are not working because the one thats on the right side of the computer is working.
there are 2 ports on the lesft side of the computer and only one on the right i dont know witch ones are 2.0 or 3.0 and i dont remember wich driver i installed in what order
My System SpecsSystem Spec
11 Jul 2012   #4
ed123

Windows & Ultimate 64 bit & Linux Mint * Dual Boot
 
 

Quote   Quote: Originally Posted by smarteyeball View Post
This driver?

Renesas Electronics USB 3.0 Host Controller Driver HP Pavilion dm4-3099se Beats Edition Entertainment Notebook PC - HP Customer Care (United States - English)

Did you install the chipset driver first?

(Did windows come pre-installed or did you do a fresh install yourself?)

Do USB 2.0 devices work on those ports?
thank you this was exactly what i needed
My System SpecsSystem Spec
11 Jul 2012   #5
smarteyeball

 
 

No worries mate - glad to hear it's working. If it's all good, please mark the thread as solved

(For future reference, always install the chipset drivers first otherwise other components, like USB 3.0 for example, won't work.)
My System SpecsSystem Spec
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 2 usb ports are not working??




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