USB and Webcam will not work after infection  


  1. Nira
    Posts : 4
    Windows home premium, 7 64 bit
       New #1

    USB and Webcam will not work after infection


    Hello.
    I am on a windows 7 home premium, 64 bit Asus a53u. This is a friends computer. His USB, SD card, and webcam quit working 2 weeks ago and he came to me to fix it. He had a root kit in his registry, and a bunch of trojans.happili and generic trojans and another root kit. I can not get one of the viruses to uninstall (don't have sufficient permissions to get rid of it. Hiding in the ask toolbar updater) but it shouldn't be a problem because its been quarentined and is no longer running (sob was using 100% of the CPU). So I the drivers will not install. Period. I can download and install the realteak 2.0 but the drivers in the device manager will not install. I believe I got an error 0000027 (can't figure out where I got that from)
    Can anyone give me any advice? Also I am not willing to spend any money on software. Hes not paying me and is not willing to reimburse either.
      My Computer
    Quote Quote

  3. indianacarnie
    Posts : 3,724
    Windows 10x64 Build 1709
       New #2

    Tried a repair installation?
      My Computer
    Quote Quote

  4. pebbly
    Posts : 6,243
    win 7 ultimate32bit, Win8.1pro wmc 32bit
       New #3

    Hi Nira, Welcome to the forums , are you using this link for the drivers ? ASUSTeK Computer Inc. -Support- Drivers and Download A53U What program did you use to remove the virii ? we will be able to help further when we know these answers
      My Computer
    Quote Quote

  6. Nira
    Posts : 4
    Windows home premium, 7 64 bit
    Thread Starter
       New #4

    I used that link several times and re installed EVERYTHING available to me with no success. I used Malware Bytes and ComboFix. couple other small utilies as well to stop the proccesses that the virii where using. The problem existed before the virii where removed.
      My Computer
    Quote Quote

  7. pebbly
    Posts : 6,243
    win 7 ultimate32bit, Win8.1pro wmc 32bit
       New #5

    Run the system file checker SFC /SCANNOW Command - System File Checker this will find any corrupt system files are you using full admin rights when trying to install these drivers ? :)
      My Computer
    Quote Quote

  8. Nira
    Posts : 4
    Windows home premium, 7 64 bit
    Thread Starter
       New #6

    I will run that when I get home tonight. (computer is not with me atm and I am work) and yes I am using the admin account and running everything as admin where I can. Is there anything else I can do if that doesn't work or it detects bad files?
      My Computer
    Quote Quote

  10. indianacarnie
    Posts : 3,724
    Windows 10x64 Build 1709
       New #7

    sfc/scannow should repair most of the bad files itself. If not......... a repair install may be your only option.
      My Computer
    Quote Quote

  11. pebbly
    Posts : 6,243
    win 7 ultimate32bit, Win8.1pro wmc 32bit
       New #8

    SFC will repair any corrupted system files it finds (from it's own repository) You caqn create a new folder on the desktop and download and extact all the driver files to it , then go to device manager ,right click on all the problem devices (1 at a time) select update driver and point windows to the folder you created see if you have any luck doing that
      My Computer
    Quote Quote

  12. Nira
    Posts : 4
    Windows home premium, 7 64 bit
    Thread Starter
       New #9

    Tried both things and it did not work....
      My Computer
    Quote Quote

  13. vaidas3
    Posts : 351
    Windows 7 pro 64bit. (SP1)
       New #10

    usually after rootkit infections best way to fix pc is to do clean reinstall (backup any data you may need and format everything)... or restore image from before infection. (in most cases clean reinstal is even faster than cleaning that is not always effective)
    that is because rootkits are very hard to remove, and there is no 100% guarantee that pc is clean even if scans tells you its clean...
      My Computer
    Quote Quote

 

  Related Discussions
webcam dont work
in Hardware & Devices

my web cam does not work i have.dell latitude E5530. do i need a driver or how do i diagnose the problem.it worked once but after repaired it dont work
I have an HP pavilion g7-1365dx running windows 7 ultimate. for a while I had my HP 101 (built in)webcam working. I put this laptop away for a few months and was using my other machine all the time. when I went back to this one, the cam, while seen in device manager,(and it says it is working...
Hi everyone! Ok so I'm the volunteer head of security at Fleur De Lys Institue and I'm having trouble with this old webcam that used to be used as a security camera. The problem is I have no idea on how to get the damn thing to work.... It has a modem cable connection. I tried plugging it...
I don't know what happened but my built in webcam won't work and now my cd drive will not even eject, there is no light on on the driver casing on the side of the laptop like there used to be. can someone help out? I had to uninstall my hp quickplay then reinstall it but there was no webcam...
i am running asus k40ij laptop wth operating system win 7.but cananot use the webcame properly though life frame2 camera is installed from the driver cd.when i turn on the webcam it shows me horrizonally. my head shows bellow.
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 20:49.
Find Us