I am Shahiruddin from the Dell social media and community team.
With regards to your issues, 1st try updating the drivers
, If the driver
for the CD drive is not current, the AutoPlay feature may not work. To resolve this issue, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. On the Hardware tab, click Device Manager.
3. In Device Manager, expand DVD/CD-ROM drives, and then right-click the CD drive that you want to update.
4. Click Update Driver to start the Hardware Update Wizard, and then follow the instructions that appear on the screen to install the latest driver for the CD drive.
5. Test to determine whether the issue is resolved, if not make sure the autoplay feature is turned on,
The AutoPlay feature may not be turned on. To turn on AutoPlay, follow these steps:
1. Click Start, and then click Run.
2. Type regedit, and then click OK.
3. Locate and then click the following registry subkey:
4. Double-click Autorun and see whether a zero or a one is displayed in the Value data box.
o If the value for Autorun is 1, go to step 5.
o If the value for Autorun is 0, right-click Autorun, and then click Modify. In the Value data box, type 1, and then click OK.
5. Locate and then click the following subkey:
6. Double-click NoDriveTypeAutoRun to see its value. If the value is 0xb5, the AutoRun feature for CD-ROMs is turned off. To turn on the AutoRun feature, follow these steps:
a. Right-click NoDriveTypeAutoRun.
b. Click Modify.
c. In the Value data box, type 91.
d. Select Hexadecimal, and then click OK.
7. Exit Registry Editor.
Test to determine whether the issue is resolved.
Thanks & Regards
Dell Social Media Responder