Thanks for really trying to help me. This printer was free when my son bought a new computer. He gave it to us because he didn't need another printer. But, I'm sure it is a scaled down model but it did the job for my husband when he had his Windows XP computer. But when his XP computer crashed, I brought him my laptop which is running Windows XP and that is where the trouble started. YES, it is a scanner, copier and printer combo, but he only used it for a printer. As cheap as this little printer is, it worked great for him.
I also brought the printer home and hooked it up to an old XP computer and it worked great.
Then I brought it back to the Nursing Home and loaded the new printer driver, "cjZ2400en64.exe" but then it hung up after I inserted the USB cable. Maybe I just don't know how to properly install the new driver.
I also do not want to spend the money on a new printer because they are so fancy and large and he doesn't need all those extras. I'll go today to shop around for another one and let you know how I make out.
Thanks again for all your thoughts.