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Windows 7: Please help, BSOD upon shutdown or restart, error 0x0000001e


05 Aug 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Please help, BSOD upon shutdown or restart, error 0x0000001e

I recently updated my system with a 1TB raid 1 array. Everything worked fine for about 2 weeks, but I started getting a BSOD, error code 0x0000001e when I would try to shut down. At first it was intermittently, but it's become more and more prevalent. Now it happens every time the computer is shut down. After the BSOD, the computer will automatically reboot, leaving me no way to shut off the computer, save manually powering down the system.

I've done some basic research, and what I've found was that this issue is primarily related to system drivers not working properly. No new programs or application were added to the system since the hdd upgrade.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Extra information about the problem
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800031796EA
BCP3: 0000000000000001
BCP4: 0000000000000018
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_UNKNOWN_SYSTEM_FAILURE_ON_MACHINE
Server information: 3605e08d-343d-4549-a7bb-5c68e88554e4

I have attached the windows 7 Formus.zip with the related dumps and information. If there is anything else I can provide, please let me know. Thanks for your help, looking forward to resolving this issue.




Attached Files
File Type: zip Seven Forums.zip (939.3 KB, 9 views)
My System SpecsSystem Spec
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06 Aug 2012   #2

Windows 7 SP1 x64 Ultimate
 
 

I would suggest updating drivers.

You can use

Driver Easy - Auto Detect, Download, Backup, Restore & Uninstall Drivers

Its free, and very good. Or DriverMax, its free too, but you need to make an account.



did you recently installed new network driver? Or any software regarding network?
My System SpecsSystem Spec
11 Aug 2012   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you for the suggestions. I updated all of my drivers, including the bios, and there were quite a few out of date. Unfortunately, the problem still persists, and now there's an additional issue. Occasionally the BSOD (BCCode: 1e) will occur during start up, rather than during shut down and restarts. Any suggestions?
My System SpecsSystem Spec
.


11 Aug 2012   #4

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

sorry, I forgot to attach the mini dump info.


Attached Files
File Type: zip 08102012 Seven Forums.zip (918.5 KB, 7 views)
My System SpecsSystem Spec
12 Aug 2012   #5

Windows 7 SP1 x64 Ultimate
 
 

Did you try to set bios to its default settings.

Its have to do something with HD settings
My System SpecsSystem Spec
12 Aug 2012   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Brilliant. I set the bios to default settings then slowly turned settings back to my desired settings restarting between each. Computer is working correctly now.

I'm not sure what setting I had mis-configured, but everything seems to be working at this point. Thanks so much.
My System SpecsSystem Spec
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 Please help, BSOD upon shutdown or restart, error 0x0000001e




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