Help! My DVD drive is not reading any CD/DVDs  

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  1. Lidmania
    Posts : 5
    Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
       New #1

    Help! My DVD drive is not reading any CD/DVDs


    Hi there. I have a Toshiba Satellite laptop with windows 7 and the DVD drive is not working at all. I have tried with brand new DVDs, music CDs and video games and none of them work.
    When I put in a disc there are a few wurring noises but nothing loads up. When I click on the drive in Computer the drive opens and tells me to insert a disc.
    In properties and Device Manager it says the device is working properly.
    I have tried reinstalling the drive, deleting upper and lower filters, and I have run the Windows Fixit program and nothing has worked so far.
    My drive is: TSSTcorp CDDVDW TS-L633C ATA Device.
    My computer is about a year old and is completely standard. I have hardly used the DVD driver at all since I purchased the computer so I have no idea how it could have broke.
    Please give me any solutions which may fix this frustrating problem. Thanks
      My Computer
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  3. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #2

    Lidmania,
    Welcome to SevenForums.

    Fix problems with CD or DVD drives that can

    Microsoft Fix it Solution Center: troubleshooting software issues
      My Computer
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  4. jumanji
    Posts : 7,055
    Windows 7 Home Premium 32 bit
       New #3

    Hi Lidmania,

    You seem to have tried almost everything. The only thing left: Try cleaning the lense with a Lense cleaner CD.

    If it doesn't help, I would presume your ODD is dead. ( I would confirm it only after ascertaining an external ODD works.)

    If your laptop is within warranty contact Toshiba for a replacement. Otherwise you are on your own to get it replaced.
      My Computer
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  6. Lidmania
    Posts : 5
    Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #4

    Yea I had a feeling that there might be nothing else to try. I'll try cleaning the lens and if that doesn't work I guess ill have to take it in to an expert. Thanks for the advice.
      My Computer
    Quote Quote

  7. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #5

    Lidmania,

    I would not write the optical reader off yet!

    The removal of the optical reader from your computer is very easy.

    I've had Toshiba laptops for a long time. For the optical reader to go bad is unusual.

    Would you please fill in you system specs which will allow us to give better advice.

    Update your SevenForums System Specs
    User CP (located on the top menu bar) |
    Your Profile | Edit System Spec     (left-hand column)

    To gather info, use Speccy (my favorite) or SIW or System Info

    In the System Manufacturer Block, enter:
    Manufacturer and Model and
    ADD the word laptop, desktop, netbook or tablet.
    For example:
    Toshiba Satellite L305D notebook.

    Provide full windows version info, for example:
    MS Windows 7 Ultimate SP1 64-bit

    Use the “Other Info” block for Optical Reader,
    Mouse, touchpad, wifi adapter, speakers, monitor, etc

    Scroll down and click on SAVE CHANGES.

    You will find that in Speccy, you can select info from the display
    using your mouse/touchpad and then paste that info into your specs.

    SIW is a marvelous program, but the free version does not offer
    this capability.
      My Computer
    Quote Quote

  8. Lidmania
    Posts : 5
    Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #6

    Thanks karlsnooks. I have updated my info for the things I have found. Hope this helps! Here is the Optical drive information that I found in system information. Not sure if it is relevant. Thanks again.

    Optical Drives
    TSSTcorp CDDVDW TS-L633C ATA Device
    Media Type DVD Writer
    Name TSSTcorp CDDVDW TS-L633C ATA Device
    Availability Running/Full Power
    Capabilities Random Access, Supports Writing, Supports Removable Media
    Config Manager Error Code Device is working properly
    Config Manager User Config FALSE
    Drive D:
    Media Loaded FALSE
    SCSI Bus 1
    SCSI Logical Unit 0
    SCSI Port 1
    SCSI Target Id 0
    Status OK
      My Computer
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  10. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #7

    Lidmania,
    follow the links given in post #2.

    Report the results for each link.

    thanks for specs
      My Computer
    Quote Quote

  11. Lidmania
    Posts : 5
    Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #8

    I have already tried Microsoft Fix it Solution Center previously. I went through the links again and it had the same result:
    Media in CD/DVD drive is not readable - Not Fixed
    The drive is empty or the media format is not supported
    Thanks.
      My Computer
    Quote Quote

  12. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #9

    Doesn''t look good. Can you test the unit in another computer?
      My Computer
    Quote Quote

  13. Lidmania
    Posts : 5
    Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #10

    Yea I have tried a range of things and none work. They all work in my wife's laptop.
      My Computer
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