Troubles with new laptop  

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  1. Posts : 17,322
    Win 10 Pro x64
       #11

    Can you post a screenshot of your device manager?

    Screenshots and Files - Upload and Post in Seven Forums
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  2. Posts : 562
    Windows 7 Professional x64 SP1
       #12

    chmod777

    If you really can't get the appropriate drivers from Lenovo, just press the little One Key Recovery button next to the power button. Follow the instructions on doing a factory reset. This will reset all your partitions to factory partitions. After doing a factory reset, back up all the files from the "Lenovo D:/ drive" as this drive includes all the installation drivers that came with the laptop (except for the EE boot optimizer version 0.0.1.5 which you can find at Lenovo forums). You can now wipe the primary partition and clean install without any hiccups.

    http://www.youtube.com/watch?v=_XtB7...eature=related
    Last edited by theveterans; 18 Aug 2012 at 12:31. Reason: Youtube video attachment.
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  3. Posts : 385
    Windows 7 Home Premium x64 OEM --> RTM clean install
       #13

    Would it not be simpler to just inform the Lenovo website you're not happy and get it replaced?
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  4. Posts : 17,322
    Win 10 Pro x64
       #14

    allend66 said:
    Would it not be simpler to just inform the Lenovo website you're not happy and get it replaced?
    It would have been, but now that a fresh install has been done I doubt they'll accept any blame.
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  5. Posts : 13
    Windows 7 Home x64
    Thread Starter
       #15

    Lenovo support told me to do a clean restore. Did it and Windows won't install like it's supposed to, guess I'm getting a replacement now.
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  6. Posts : 13
    Windows 7 Home x64
    Thread Starter
       #16

    I used the OneKey recovery like the tech support asked me to. Booted it up and it should have installed Windows but did not. I told the guy the error I got and he said they would get me a new model.
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  7. Posts : 17,322
    Win 10 Pro x64
       #17

    That's your best bet anyway. Did you tell them you reinstalled Windows 7?
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  8. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #18

    Did you try Device Manager for driver updates as derekimo suggested?
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  9. Posts : 13
    Windows 7 Home x64
    Thread Starter
       #19

    I tried everything. I told the tech support guy everything that I did, he guided me through restoring and said that when I booted it up it should install Windows because it did a recovery to the system defaults. So the model must be defective and they're going to send a new one.
      My Computer


  10. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #20

    chmod777 said:
    I tried everything. I told the tech support guy everything that I did, he guided me through restoring and said that when I booted it up it should install Windows because it did a recovery to the system defaults. So the model must be defective and they're going to send a new one.
    Good news chmod I mean just about everything that has been suggested has been exhausted. Just goes to show that sometimes - not so much in your issue that we tend to look for more complicated stuff than it actually turns out to be.

    Well I'd be a lair if I said I wasn't guilty of that and well we live and learn isn't that what it's all about ?:)
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