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Windows 7: Bluetooth Mouse

19 Jan 2009   #1

Bluetooth Mouse

I have a Dell Inspiron 9400 laptop with a Dell BT Travel mouse and a Kensington PilotMouse Mini BT. During my first setup session both mice were found after a fair bit of searching and then worked correctly. On the second session no bluetooth devices could be found. The third session both were found on boot and worked correctly for an hour or so. Since then, 18 Jan, bluetooth will not discover either mouse even though Microsoft Bluetooth Enumerator and Dell Truemobile 355 Bluetooth + EDR are said to be working. I have lodged 2 feedback reports on this. Can anyone suggest a fix, please?

Edit: I should add that I'm dual-booting Windows XP and 7 and when I boot XP, instead of the bluetooth mouse being acquired automatically, I have to run the Bluetooth Setup Wizard, so something in Windows 7 is disabling bluetooth on the laptop.

My System SpecsSystem Spec

21 Jan 2009   #2


have you got the latest bluetooth drivers from dell?

i would also suggest uninstalling any bluetooth software that dell might bundle with the laptop (if it was a vista > 7 upgrade)

my lenovo bt mouse is working great, if not better with 7 than vista
My System SpecsSystem Spec
21 Jan 2009   #3


Thanks, jamesvdm, but I have the latest Dell bt drivers and they work fine in XP. As I said, they also worked for 2 sessions in Win 7. I feel it is a problem with the Win 7 update process disabling or impairing them.
My System SpecsSystem Spec

21 Jan 2009   #4

Windows 7 x86

Ever since I upgraded to Build 7000 I cannot use my Logitech Bluetooth Mouse. It worked properly in all previous versions, but just not the beta

My System SpecsSystem Spec
21 Jan 2009   #5


The Dell BT Travel mouse is just a re-branded Logitech so it is not surprising the issue affects Logitech mice as well.
My System SpecsSystem Spec
22 Jan 2009   #6


Just an update because my Dell BT Travel mouse has some functionality tonight. The pointer moves normally, but won't left click and drag and clicking and dragging a side slide bar is erratic and jerky. The scroll button works. There is no green light in the BT icon in the system tray and right clicking on the BT icon and selecting 'show devices' gets the response 'no items match your search'. Trying to add a device killed the mouse. Very annoying.
My System SpecsSystem Spec
15 Mar 2009   #7

Windows 7 x64
Dell BT Travel no worky

I have the same problem. But as I recall, when I updated from Vista x64 with the mouse already configured, it worked. I'm not sure about that, though. Now that I have re-installed Windows 7 from scratch, it definitely doesn't work.

As far as I can tell, the Dell site doesn't carry any drivers for Vista x64, let alone Windows 7 (beta). The logitech site says there are no drivers for the Cordless Optical b/c it uses native BT drivers.

It seems like a Windows 7 problem.
My System SpecsSystem Spec
15 Mar 2009   #8

Windows 7 x86

This problem is fixed (at least for me) as of Build 7057
My System SpecsSystem Spec
16 Mar 2009   #9


Well, I got quite a few updates and the Dell BT Travel mouse still failed to work. Worse, the BT installation in XP was totally stuffed as well and had to be reinstalled from scratch. That's it for Windows 7 for me; I'm going to reformat the partition and give PCLinuxOS 2009.1 a go. Goodbye all.
My System SpecsSystem Spec
17 Mar 2009   #10

Windows 7

I have this happening as well. Strange thing is it detected my dell bt mouse ONCE, and also another BT device I had set to be discovered. (cell phone). I was in the middle of something else though and never finished the install thinking I would come back to it later. Now it will not detect anything at all. Reloaded the drivers, no help... Very odd. I'm on Ver. 7057, 32 bit, Clean install. There must be some registry setting that has logged the MAC address of the device and it thinks it's already there...
My System SpecsSystem Spec

 Bluetooth Mouse

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