Webcam drivers for acer aspire 1410 notebook (11.6")  

I've downloaded the latest version of Skype and wish to use my built-in webcam. I'm being told when I attempt to use Skype that there is a problem with my video device. I thought I'd downloaded and installed the correct drivers after I recently reformatted my system's HDD, but still the message appears.

Going to the ACER website for driver support is inconclusive because there are several versions of different manufacturers' webcam drivers -- for both a Suyin model and a Chicony model. Results differ in two of the different utilities that I've run for detection of the correct manufacturer...one utility identified Chicony, one did not

Can someone please help me solve this mystery so I can finally get to camming again on Skype?

Thank you.

My notebook has the 11.6" display, and here are the overall specs:

Acer Aspire 1410 v0.3117
Windows 7 Home Premium Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 7/28/2012 12:54:09 PM
Processor a Main Circuit Board b
1.40 gigahertz Intel Core2 Solo
64 kilobyte primary memory cache
3072 kilobyte secondary memory cache
64-bit ready
Not hyper-threaded Board: Acer Base Board Product Name Base Board Version
Bus Clock: 800 megahertz
BIOS: INSYDE v0.3117 09/08/2009
new USB Storage Use in past 30 Days (mouse over last used for details) new Hosted Virtual Machines (mouse over name for details)
Last Used
SanDisk Cruzer, s/n 2005173800077940ED35, rev 1.26 8/17/2012 3:31:12 PM*
* Possibly used again before the reboot following this time.
None discovered
Drives new – drive encryption Memory Modules c,d
237.17 Gigabytes Usable Hard Drive Capacity
178.61 Gigabytes Hard Drive Free Space

TOSHIBA MK2555GSX [Hard drive] (250.06 GB) -- drive 0, s/n 69FLS5R7S, rev FG001J, SMART Status: Healthy 2976 Megabytes Usable Installed Memory

Slot 'DIMM0' has 2048 MB (serial number 76A9F203)
Slot 'DIMM2' has 2048 MB (serial number 71CC48D8)

Have you tried the Acer driver checker program at the top of the results page?

Acer Support: Downloads & Support Documents - Notebook / Aspire / Aspire 1410 (11.6")

Attached is the result of the Vendor Detection Utility, if that's what you meant...and if this proves that the webcam is a Chicony, there is more than one upload for same to the drivers page -- which one do I choose?

Thank you!

sbuxman

sbuxman said:

Attached is the result of the Vendor Detection Utility, if that's what you meant...and if this proves that the webcam is a Chicony, there is more than one upload for same to the drivers page -- which one do I choose?

Thank you!

sbuxman

I've worked it out (: will upload a screenshot in a second to show you what I mean:

Remember to create a System Restore before you install the driver (listed in the screenshot).

System Restore Point - Create

Please post back your results.

Hope this helps,

Harry

Thanks to you both...I had mixed results:

extracted the .exe file form the zip and then double-clicked it to install the drivers, but after clicking Finish when complete, I got back a msg that the program may not have installed correctly...I clicked OK to proceed anyway. Reflecting on my decision, I chose to double-click the .exe file again and was presented with the option to Repair the first installation, which I chose. Did not get the error message the second time. What puzzles me is that the "USB cam" that appears in the Device Manager shows properties of a Microsoft camera...where is my Chicony!?

sbuxman

Thanks as usual for all...

Please attach a screenshot of the Device manager:

Screenshots and Files - Upload and Post in Seven Forums

I guess the webcam is built by Acer, and is the webcam built into the laptop?

Yes, the webcam is built into the laptop upper frame.

I've uploaded a jpeg screenshot of the device manager showing Imaging devices...USB Webcam.

HTH,

sbuxman

oops...

I feel it's strange, you didn't have a driver for the webcam in the first place, my laptop came with the drivers pre-installed.

Did you purchase the laptop from a retailer with Windows 7 pre-installed, or did you install Windows 7 after purchasing the laptop?