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Windows 7: Motorola phone drivers

27 Jul 2009   #11

windows 7 Ultimate, 32- bit Evaluation copy, Build 7100

thanks klinkona,
ur solution worked....
now atleast i can charge my phone from the computer....
i have installed the motorola tools. but im unable to use them. when it searches for the phone, it shows that your phone has not been detected.
can u please help
thnks again

Quote   Quote: Originally Posted by klinkona View Post

1.) Driver Installation (x64)

Download the lates Driver from

You have to register as Developer first.

Don't start the MSI, it will not work.

Create an Folder "C:\Driver"

Decompress the MSI-File (Start/Run CMD):

msiexec /a Handset_USB_Driver_x64_v3.7.0.msi /qn TARGETDIR="C:\Driver"

Since we have no "add hardware" in control panel, we have to install this driver manually.
The Hardware-Wizard still exist.

Start/Search -> hdwwiz.exe

I don't know the exact text, because i'm using the german version...

- Button "next"
- select "hardware manually (expert)"
- Button "next"
- select "All Devices"
- Button "next"

Now you have to search for the Button "have disk". in my german version i can see only 10 % from the button in the lower right side. click on this button and search for the folder

C:\Driver\Common Files (64-Bit) Folder\Motorola Shared\MOTPCSDrivers\Drivers

- Select "motmodem"
- Button "Open"
- Button "OK"
- Select "Motorola" on left side
- Select "Motorla USB Modem" on right side
- Press "Next"
- Press "Next"


2.) Motorola Phone Tools

Install the Tools and all available Updates. Don't Cancel the installation, it will take some time (5 minutes on
my system)

3.) Driver Installation again

Motorola Phone Tools will install an old Drive that is not working with "Windows 7". Repeat step 1

that's all..

Greetings from Germany


My System SpecsSystem Spec
27 Jul 2009   #12

Windows 7 build 7229 32 bit & Build 7600 32bit

I had a razor 3 and now have a Motorola W755 and Windows 7 found the drivers for both. If I want to transfer stuff between my phone and pc I use my wireless bluetooth dongle. I gave up using the Motorola Phone tool a long time ago as it doesn't support all Motorola Phones and some of the features are use less.
My System SpecsSystem Spec
28 Sep 2009   #13

Windows 7 x64
How to extract...

You need to set your targetdir to the user logged in (if not logged in as admin...)

TARGETDIR="C:\Users\{username}\Desktop\" is what I used, then copied the 2 folders and the 2 files extracted to C:\Driver

Hope it helps.
My System SpecsSystem Spec

06 Nov 2009   #14


I have the full October 22 release of Win7/Professional, and it doesn't work for me. Using the Hardware Wizard and installing the driver says it "installed successfully", but when I try to run the Motorola Phone Tools, it gets to the point where I select the button for "Connect by cable", and then it says it "can't find the device", and that's where the process ends. Is there anything newer?
My System SpecsSystem Spec
06 Nov 2009   #15

Vista, Windows 7

bherber: The Motorola driver needs to be successfully installed before phone tools will be able to recognize the phone. The drivers the driver file that worked for me was: Motorola_Driver_Installer_x64_3.9.0.msi

Do a quick Google search for it, download and install it and then give Phone Tools another try.
My System SpecsSystem Spec
07 Nov 2009   #16


I downloaded and attempted to install the file Motorola_Driver_Installer_x64_3.9.0.msi. It downloaded a later version: Motorola_Driver_Installer_x64_4.0.0.msi Attempting to install this file gives the error message: "This driver installer does not recognize your operating system. The installer will now exit." So, I guess that one doesn't work either... Thanks for helping.
My System SpecsSystem Spec
16 Nov 2009   #17

Windows 7
So far but not so good ...

I too have Motorla Phone Tools. I can get it installed - no problem. I can even drag and drop appointments from Razr phone to PC and vice versa. But when it comes to the synch facilities ... that's where it all comes apart. If I use the secure synch' with the records in on the PC protected, it works - appointments transfer from the PC to the phone without any issues. But when I switch over to the full synch, it gets so far an the program crashes. Actually, that's not quite true - it worked once. Just once. I've tried reinstalling and everything Motorola told me to do but to no avail, when they finally told me rather lately, "Oh! It doesn't work on Windows 7. I gather the software company are developing a version to deal with the issues caused by Windows 7." I suppose the best we can hope for it they'll bring it on sooner rather than later but I've volunteered to be a non-techy beta tester of the program when it gets to that stage.
My System SpecsSystem Spec
28 Nov 2009   #18

Windows 7 64 bit

Quote   Quote: Originally Posted by sebajuez View Post
Hello guys!!
I don't have a developer user id in motorola (and i don't want one).
I found this link on the net, tried and worked!! Motorola V3r is charging...


BIG UP YA CHEST brotha Sebajuez!

Worked perfectly on all systems and all 3 Moto's in our house!!! including the crappy old one thats not really got a name as it doesn't look like anything Moto have anymore

My System SpecsSystem Spec
29 Nov 2009   #19

Windows 7

I clicked on it and downloaded a Zip file in which I found a text file of code. Forgive this newbie question but how do I use this?
My System SpecsSystem Spec
05 Jan 2010   #20

windows 7 ultimate x64

Thanks Mate! works perfectly for me.
Windows 7 Ultimate x64
My System SpecsSystem Spec

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