In Need of Help Realtek will not install in my Device Manager

Sardonicus · 13 Oct 2012

The other "High Definition Audio Device" is for Intel audio.
You can install the AMD Radeon™ HD 6470M / 6630M and Intel® HD Graphics Family Driver to add "Intel Display Audio driver 6.14.0.3074".

You can then install the AMD Radeon™ HD 6470M / 6630M and Intel® HD Graphics 3000 Update, if you like.

Those drivers can be downloaded from the same link, under Video.

CrunchyThunder · 13 Oct 2012

Sardonicus said:

Uninstall the driver from the Device Manager. Reinstall it.
This may be one of those situations where you can only use the original driver.
Download it from Sony.
Sony eSupport - VPCSA390X - Support

Like I mentioned I have already reinstalled it and downloaded from the Sony's support page the exact driver required It does not show up on my Device manager I would have to manually add the Realtek driver which then gives me the error.

CrunchyThunder · 13 Oct 2012

Dwarf said:

Hi CrunchyThunder and welcome to W7 Forums

Unfortunately, I cannot ascertain whether you have Realtek audio or some other audio device (other than the HDMI output, which, as you say, is working). A quick search on the model number, vcpsa 390x, reveals it to be a Sony laptop, however no audio information is available.

With reference to Hardware Identification, can you supply the information shown in RED and BLUE for each item shown in the Sound, video and game controllers category.

I may have given you the wrong photo sorry.

In Need of Help Realtek will not install in my Device Manager-hardware-ids-1.jpg

In Need of Help Realtek will not install in my Device Manager-hardware-ids-2.jpg

Sardonicus · 13 Oct 2012

CrunchyThunder said:

Sardonicus said:

Uninstall the driver from the Device Manager. Reinstall it.
This may be one of those situations where you can only use the original driver.
Download it from Sony.
Sony eSupport - VPCSA390X - Support

Like I mentioned I have already reinstalled it and downloaded from the Sony's support page the exact driver required It does not show up on my Device manager I would have to manually add the Realtek driver which then gives me the error.

Hopefully you're getting what I'm saying. Uninstall or delete the device from the Device Manager. Restart. Windows will install a driver or try to. You can then install the driver from the Sony page.

If you've done it that way, then disregard this post.

CrunchyThunder · 13 Oct 2012

Sardonicus said:

CrunchyThunder said:

Sardonicus said:

Uninstall the driver from the Device Manager. Reinstall it.
This may be one of those situations where you can only use the original driver.
Download it from Sony.
Sony eSupport - VPCSA390X - Support

Like I mentioned I have already reinstalled it and downloaded from the Sony's support page the exact driver required It does not show up on my Device manager I would have to manually add the Realtek driver which then gives me the error.

Hopefully you're getting what I'm saying. Uninstall or delete the device from the Device Manager. Restart. Windows will install a driver or try to. You can then install the driver from the Sony page.

If you've done it that way, then disregard this post.

Yea I have done exactly what you instructed. Windows does not automatically download Realtek for me instead Intel(R) Audio display. I appreciate the help though thank you.