1608: InstallShield Error when trying to update USB Drivers  

Hello, this is my first post so I hope someone can help me.

I've recently built my PC and I'm having problems with some USBs at the back of my computer. I realise that this can be considered a motherboard issue but please let me fully describe the situation.

Motherboard: Gigabyte Z77X-D3H
BIOS Version: F15 (Up-to-date)
OS: Windows 7 Professional, 64 Bit.
RAM: Crucial 8GB (2x4GB) DDR3 1600Mhz Ballistix Sport Memory Kit CL9 (9-9-9-24) 1.5V
Processor: Intel 3rd Generation Core i5-3570K


My device manager shows that the USBs are indeed, not working:

Windows tries to update these drivers, but to no avail:

And so I've proceeded to go directly to the manufacturer's website and download the VIA USB Drivers. When I begin the setup, it seems to work initially but then abruptly brings up this message:

I've tried the solutions found on the Microsoft Support webpage, by attempting to install it in both Safe Mode and after a Clean Boot. But the same error applies with the Clean Boot and an 1607 error instead during Safe Mode. I've tried using Right Click > Compatibility Mode but that didn't work either.

I've also tried different Setup.exe files for the driver update but they all come with the same message. I've looked up the 1608 issue and found that this has happened for a few games (Flight Simulator and some Finding Nemo game) and am confused to why is it happening now. I have successfully installed applications before, and even some games (via. Steam).

In addition, I should mention that I've updated Windows Update fully and I've used Run As Administrator in all occasions, I am also the only user on this computer.

I've tried to follow: Microsoft Games: InstallShield Error Messages but the FixIt didn't fix it.
I've seen lots of suggestions to go to Download: Windows Installer 4.5 - Microsoft Download Center - Download Details - but there's never an option for Windows 7. And I've checked and found that my Installer is enabled.

I've also just made another Administrator account and attempted to install, it also failed with the same message.

Thank you very much for your time in reading this, I hope this post abides by the forum rules and really wish someone can help me.


I also have another issue but it is less pressing than this current one. This message keeps coming up during Startup:

Any ideas? Many thanks again!


EDIT: I've put in the Utility CD included with my motherboard and it has gotten rid of 3 of the 4 Exclamation Marks. But the USBs still don't work and I still cannot install the drivers.

I would remove all games and what ever programs until I got the system working properly with all of Windows Updates. I don't understand your motherboard c/d fixing 3 usp ports and not 4. I would check all motherboard connection again and their/there harness. Did you make a note what Bios the motherboard came with. That is what I would use.

The way I do it is; Use the Bios as they were when you got the motherboard. The reason is it worked for the manufacture it should work for you. Just because their/there is a new Bios doesn't mean you need it. Bios and drivers updates are to solve problems some people are having. If you don't have those problems I recommend leaving the Bios and drivers alone. Get the system working then if you have problems that a possible update addresses try it. All Bios and driver updates arn not for all systems.
Example: My motherboard Bios are 502 the three newer ones cause problems.
My Nvidia driver is 268.96 July 20,2010 anything newer cause problems.
New Bios and drivers don't fix problems you don't have.