Dell Printer Scan Driver Not Installing  


  1. lisa74
    Posts : 1
    Windows 7 Home Premium x64
       New #1

    Dell Printer Scan Driver Not Installing


    I recently bought a Dell AIO A960 at a garage sale and it didn't have a driver disc, but I thought nothing of it as I would just download them online. I downloaded them from Dell Support and saw that there were no Windows 7 drivers, just vista x32. I tried them anyway and while my computer says that it can print on it, the scan driver refuses to install. I found the directory where the scan driver is located in the install folder, and the installer says that it installed successfully, but then Windows says I need to troubleshoot and it tells me there is no Scan driver. I tried forcing Device Manager to use the directory where the driver was located to install it, but it just told me "Cannot Find File". I don't know any other ways for it to install. Anyone know how to fix this? Thanks,
    -Lisa

    Edit: I attached a screenshot of the message when I point Device Manager at the driver.
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  3. richnrockville
    Posts : 1,800
    Windows 7 Pro x64 SP1
       New #2

    Lisa74, welcome to the windows 7 forum.

    One problem with scanners is that they are wierd beasts and are very particular in the software to make them work correctly. It looks to me that your vista32 drivers won't work correctly with your 64 bit version of windows 7.

    Me thinks your out of luck. Sorry to be the bearer of bad tidings
    Rich
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  4. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #3

    You have a 64 bit Home Premium. See if this helps.
    Drivers and Downloads | Dell [United States]
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  6. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       New #4

    Try the Paint program. Maybe it works on a generic driver.
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