CD/DVD drive not reading  


  1. marjorie23
    Posts : 1
    Canada
       New #1

    CD/DVD drive not reading


    Hi, I bough a new laptop 2 weeks ago (Asus with windows 7) and decide it was the time to install Microsoft office today, what a surprise the CD drive can't read anything...I've tried CD, DVD and Blue ray nothing work!

    Basically, when I click on the DVD RW drive it open the DVD reader and said <please insert disc into drive>. Then, it start reading for 2 seconds, stop before opening anything and bring me back the same error <please insert disc into drive> like if there was nothing in the drive. I think the drive itself is functional it is only a reading issue. I found some tips but nothing work for me.

    I tried :
    - the Microsoft fix it scan and everything i found on Microsoft support website. Troubleshooting ended saying <CD/DVD drive is not readable not fixed>
    -Drive properties says <this device is working properly>
    -update <drive is up to date>
    -to deleted upper and lower filters and restart the computer

    what do?
    please help and by the way I have basic knowledge about computer so I need full explanations
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  3. Carl Lawrence
    Posts : 1,641
    Dual-boot: Windows 7 HP 32-bit SP1 & Windows XP Pro 32-bit SP2.
       New #2

    That drive is most possibly faulty and needs replacing. It should be covered by the warranty and you should return it ASAP.
      My Computer
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