Hi, I bough a new laptop 2 weeks ago (Asus with windows 7) and decide it was the time to install Microsoft office today, what a surprise the CD drive can't read anything...I've tried CD, DVD and Blue ray nothing work!
Basically, when I click on the DVD RW drive it open the DVD reader and said <please insert disc into drive>. Then, it start reading for 2 seconds, stop before opening anything and bring me back the same error <please insert disc into drive> like if there was nothing in the drive. I think the drive itself is functional it is only a reading issue. I found some tips but nothing work for me.
I tried :
- the Microsoft fix it scan and everything i found on Microsoft support website. Troubleshooting ended saying <CD/DVD drive is not readable not fixed>
-Drive properties says <this device is working properly>
-update <drive is up to date>
-to deleted upper and lower filters and restart the computer
please help and by the way I have basic knowledge about computer so I need full explanations