This is a bizarre problem I've never seen in longer than I care to confess to.
Windows 7 Home Prem, 64-bit, no malware etc. In the past, everything the user needed worked fine. Then "out of the blue", could no longer print Bank statements which had been no problem in the past. IE9 and the HP printer no longer cooperated - the printout did not by any means match the Print Preview - what printed was essentially one or two 'frames' of the web page, with the bulk being blank.
uninstalled the HP printer, picked latest driver wad, reinstalled. Since Chrome is quite different [and I know my way around it] installed that, as debug tool.
in between, cleared everything - cookies, temp files, etc etc etc.
Chrome CAN print the desired info just fine. IE9 Still cannot print the blasted page/s. I get the 'header' frame that is above the statement frame but nothing else.
Strangest of all to me is that, 2 weeks or so AFTER the problem originally cropped up, for no reason we can track, the printer spit out a bunch of pages that are the individual frames of the web page/s in question. none were "whole pages" as one would view on the display, but individual subsections.... spit out one after another wasting a lot of time/paper/ink.....
I am completely baffled. I want to think this is as simple as a font-handling problem, but one would think if that were the case, at least the ornamentation of the frame would print or be obvious on each page's layout, but that is not the case. When printed via the Chrome browser, two things stand out:
- the page prints "as you see it" - no issues so far as I can see
- The PRINTER interface that pops up when I hit the "printer icon" displayed partway down on the page, that interface is DIFFERENT than the one that pops up when one uses IE9. That surprises me. Why would the printer's GUI be distinct from one browser to another???