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Windows 7: USB drivers for mouse and keyboard are crashing randomly


16 Nov 2012   #1

windows 7 x64
 
 
USB drivers for mouse and keyboard are crashing randomly

Greetings,

the issue began to occur around 4 days ago. My OS is Windows 7 x64, mouse and keyboard are USB and they randomly stop working after some time since PC startup.

At first I had no idea whats going on, keyboard simply gave no signs of life, mouse's optical lights were blinking weirdly. I figured it were drivers because after I was restarting PC in attempt to fix the issue and right after the restart it was telling me that some USB drivers were successfully installed. So far restart has always been helping, but after some time they just crash again.

All other devices connected by USB are working normally. I tried to switch those devices' ports with mouse and keyboard but it gave no result, mouse and keyboard USB drivers were still crashing and other devices worked like nothing happened.

Also sometimes keyboard and mouse stop working momentarily but after few seconds they continue to work fine. Whenever this or complete crash happens there is a "windows 7 device plug off" sounds played on the background.

I tried to google my issue for couple days but found nothing what could help, Im not pro at PCs, halp!

My System SpecsSystem Spec
.

16 Nov 2012   #2

Windows 7 Enterprise x64
 
 

Hello Lexander,

Welcome to Seven forums.

You must check if the Mouse and keyboard are connected in USB 3.0 ports. If yes, then please try updating the drivers for USB 3.0 and chipset from the manufacturer’s website.

If the issue keeps re-occurring after multiple attempts of drivers update, then you may consider windows re-installation after backing up your data.
My System SpecsSystem Spec
16 Nov 2012   #3

Windows 8 Pro x64/Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Lexander View Post
Greetings,

the issue began to occur around 4 days ago. My OS is Windows 7 x64, mouse and keyboard are USB and they randomly stop working after some time since PC startup.

At first I had no idea whats going on, keyboard simply gave no signs of life, mouse's optical lights were blinking weirdly. I figured it were drivers because after I was restarting PC in attempt to fix the issue and right after the restart it was telling me that some USB drivers were successfully installed. So far restart has always been helping, but after some time they just crash again.

All other devices connected by USB are working normally. I tried to switch those devices' ports with mouse and keyboard but it gave no result, mouse and keyboard USB drivers were still crashing and other devices worked like nothing happened.

Also sometimes keyboard and mouse stop working momentarily but after few seconds they continue to work fine. Whenever this or complete crash happens there is a "windows 7 device plug off" sounds played on the background.

I tried to google my issue for couple days but found nothing what could help, Im not pro at PCs, halp!
Debbie's starting point is a good one. You can check if you have a USB 3.0 port when you unplug the device and the port is blue on the inside. If it's not blue, we will probably need more information. What kind of antivirus are you running, also, can you run the diagnostic tool on your system and post the results?

SF Diagnostic Tool - Using for Troubleshooting
My System SpecsSystem Spec
.


16 Nov 2012   #4

windows 7 x64
 
 

Hey, guys, thanks for trying to help me. After posting this I had an idea to clean up my startup menu and since then around 7 hours had passed and USB didnt crash yet. I will continue to monitor this because you never know if everything is fine or its just randomness but if everything will be alright I'll just mark that topic as solved!

I didnt use USB 3.0 ports for mouse and keyboard so I dont think it could be them.

Im running Avast antivirus.

As for logs Im from Russia and my windows is in russian language xD so some words in logs are in russian which Im afraid could be a problem for reading logs however just in case here are the logs.


Attached Files
File Type: rar SF_16-11-2012.rar (276.1 KB, 4 views)
My System SpecsSystem Spec
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 USB drivers for mouse and keyboard are crashing randomly




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