Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: USB drivers for mouse and keyboard are crashing randomly

16 Nov 2012   #1
Lexander

windows 7 x64
 
 
USB drivers for mouse and keyboard are crashing randomly

Greetings,

the issue began to occur around 4 days ago. My OS is W7 x64, mouse and keyboard are USB and they randomly stop working after some time since PC startup.

At first I had no idea whats going on, keyboard simply gave no signs of life, mouse's optical lights were blinking weirdly. I figured it were drivers because after I was restarting PC in attempt to fix the issue and right after the restart it was telling me that some USB drivers were successfully installed. So far restart has always been helping, but after some time they just crash again.

All other devices connected by USB are working normally. I tried to switch those devices' ports with mouse and keyboard but it gave no result, mouse and keyboard USB drivers were still crashing and other devices worked like nothing happened.

Also sometimes keyboard and mouse stop working momentarily but after few seconds they continue to work fine. Whenever this or complete crash happens there is a "windows 7 device plug off" sounds played on the background.

I tried to google my issue for couple days but found nothing what could help, Im not pro at PCs, halp!


My System SpecsSystem Spec
.

16 Nov 2012   #2
Debbie B

Windows 7 Enterprise x64
 
 

Hello Lexander,

Welcome to Seven forums.

You must check if the Mouse and keyboard are connected in USB 3.0 ports. If yes, then please try updating the drivers for USB 3.0 and chipset from the manufacturer’s website.

If the issue keeps re-occurring after multiple attempts of drivers update, then you may consider windows re-installation after backing up your data.
My System SpecsSystem Spec
16 Nov 2012   #3
Geek2012

Windows 8 Pro x64/Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Lexander View Post
Greetings,

the issue began to occur around 4 days ago. My OS is W7 x64, mouse and keyboard are USB and they randomly stop working after some time since PC startup.

At first I had no idea whats going on, keyboard simply gave no signs of life, mouse's optical lights were blinking weirdly. I figured it were drivers because after I was restarting PC in attempt to fix the issue and right after the restart it was telling me that some USB drivers were successfully installed. So far restart has always been helping, but after some time they just crash again.

All other devices connected by USB are working normally. I tried to switch those devices' ports with mouse and keyboard but it gave no result, mouse and keyboard USB drivers were still crashing and other devices worked like nothing happened.

Also sometimes keyboard and mouse stop working momentarily but after few seconds they continue to work fine. Whenever this or complete crash happens there is a "windows 7 device plug off" sounds played on the background.

I tried to google my issue for couple days but found nothing what could help, Im not pro at PCs, halp!
Debbie's starting point is a good one. You can check if you have a USB 3.0 port when you unplug the device and the port is blue on the inside. If it's not blue, we will probably need more information. What kind of antivirus are you running, also, can you run the diagnostic tool on your system and post the results?

SF Diagnostic Tool - Using for Troubleshooting
My System SpecsSystem Spec
.


16 Nov 2012   #4
Lexander

windows 7 x64
 
 

Hey, guys, thanks for trying to help me. After posting this I had an idea to clean up my startup menu and since then around 7 hours had passed and USB didnt crash yet. I will continue to monitor this because you never know if everything is fine or its just randomness but if everything will be alright I'll just mark that topic as solved!

I didnt use USB 3.0 ports for mouse and keyboard so I dont think it could be them.

Im running Avast antivirus.

As for logs Im from Russia and my windows is in russian language xD so some words in logs are in russian which Im afraid could be a problem for reading logs however just in case here are the logs.


Attached Files
File Type: rar SF_16-11-2012.rar (276.1 KB, 4 views)
My System SpecsSystem Spec
Reply

 USB drivers for mouse and keyboard are crashing randomly




Thread Tools





Similar help and support threads
Thread Forum
Mouse and keyboard randomly stop working
Hello everyone, this problem had started for me only about 3 or so days ago, and is rather annoying. What happens is that randomly while using the mouse, it would freeze up and I would hear the "Device Disconnect" sound, and a second later the mouse would work again. This happens absolutely...
Hardware & Devices
My Keyboard and Mouse keep crashing
Lately my keyboard and mouse have been crashing. This requires a shutdown before it will work again. Happens at random times. Tried different usb ports. My motherboard is a p9x79 pro 3102 bios version. The keyboard and mouse are just generic microsoft ones. Any help would be much appreciated. ...
Hardware & Devices
System Crashing and not booting up with External Mouse & Keyboard
My Windows 7 was unable to boot three times.I was asked to ran Windows Diagnostic Tool.So,i did and nothing happened.A loud beep sound started coming and the system froze.Then System repair opened up and it fixed the issue 2 times.But the third time when the crash happened,System Repair could not...
General Discussion
Keyboard and mouse randomly stop working
My PC won't go into sleep mode either automatically or manually so I just leave it on all day (the screen will go off at the pre-determined time though). However, that's not my issue as I've learned to live with it. I'm just mentioning it because it could be related to the following issue that just...
BSOD Help and Support
Mouse and or keyboard randomly stop working
Hello everyone I have been having a rather annoying issue for a while now. This mostly happens on start up and once desktop loads up either my USB mouse freezes or my keyboard doesn't work or sometimes BOTH. My keyboard is a PS/2 Keyboard. It seems the only solution when both freeze at the same...
BSOD Help and Support
Keyboard/Mouse randomly stop responding (PS/2)
Recently I have been having this problem where my PS/2 keyboard and mouse both stop responding. The lights are still on, but neither work. Sometimes it happens just to my mouse, and not the keyboard, but usually both. When it happens, they are not responding for anywhere from a few seconds, to a...
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:51.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App