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Windows 7: No USB driver for Win7 on an HP Envy h8-1414


04 Dec 2012   #11

Windows 7 Home Premium (Retail) Full version - With SP1
 
 

Quote   Quote: Originally Posted by TheCyberMan View Post
Hi you have the M3970AM-HP motherboard(angelica 2) with the AMD 970 chipset please use the link below to download the chipset drivers is what you need i think and may just do the trick for you the first link is what you want and USB3.0 is backward compatible with USB2.0.

AMD Chipset Drivers

Please let us know if this helps you.
Thank you CyberMan.

I'm sorry to report that didn't solve the problem. Anyway I looked at Bel Arc Adviser and it reported my MB as a Gigabyte 2AC8. I will hop over to their board and see what I can find.

Maybe you got me started on the right track.

Thanks again.

My System SpecsSystem Spec
.

04 Dec 2012   #12

Windows 7 Ultimate x64
 
 

No worries it may be between these three boards the GA970A-D3, GA970A-DS3 or GA970A-UD3 with the AM3+ socket.

Link below to gigabyte:

GIGABYTE - Support & Downloads - Downloads

Glad to have pointed you in right direction i would have thought those AMD drivers may have worked after a restart, but maybe a customisation may have been done to the original AMD chipset driver by the motherboard manufacturer.
My System SpecsSystem Spec
05 Dec 2012   #13

Windows 7 Home Premium (Retail) Full version - With SP1
 
 

Quote   Quote: Originally Posted by TheCyberMan View Post
No worries it may be between these three boards the GA970A-D3, GA970A-DS3 or GA970A-UD3 with the AM3+ socket.

Link below to gigabyte:

GIGABYTE - Support & Downloads - Downloads

Glad to have pointed you in right direction i would have thought those AMD drivers may have worked after a restart, but maybe a customisation may have been done to the original AMD chipset driver by the motherboard manufacturer.
Well, I tried to get a suitable driver from those you mentioned but had no luck. No USB 3.0 ones around at all.

I did write Gigabyte about the problem and asked a for a solution. Their response was that I had to contact HP. As you know, HP doesn't want to have anything to do with Win 7 on the h8-1414 so that was a dead end.

I did surmise the 2AC8 MB was build specifically for HP and maybe some other manufacturers for their product lines and Gigabytes doesn't service then for users. May be wrong about that but there is no mention on the 2AC8 in their product line.

Anyway, I'm not going to give up on this quite yet. Will keep trying for another week or so before I revert the machine to Windows 8.

Thanks again for all your patient help.
My System SpecsSystem Spec
.


05 Dec 2012   #14
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

First, never pay for a driver, those site are just rip offs.

It may well be there won't be a driver for your laptop since many Windows 7 machines only had USB 2.0 and I assume Win 8 ones will have USB 3.0. M$ doesn't really like upgrading to Windows 7 from a Win 8 pre-install.
My System SpecsSystem Spec
06 Dec 2012   #15

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by jsquareg View Post
Quote   Quote: Originally Posted by TheCyberMan View Post
No worries it may be between these three boards the GA970A-D3, GA970A-DS3 or GA970A-UD3 with the AM3+ socket.

Link below to gigabyte:

GIGABYTE - Support & Downloads - Downloads

Glad to have pointed you in right direction i would have thought those AMD drivers may have worked after a restart, but maybe a customisation may have been done to the original AMD chipset driver by the motherboard manufacturer.
Well, I tried to get a suitable driver from those you mentioned but had no luck. No USB 3.0 ones around at all.

I did write Gigabyte about the problem and asked a for a solution. Their response was that I had to contact HP. As you know, HP doesn't want to have anything to do with Win 7 on the h8-1414 so that was a dead end.

I did surmise the 2AC8 MB was build specifically for HP and maybe some other manufacturers for their product lines and Gigabytes doesn't service then for users. May be wrong about that but there is no mention on the 2AC8 in their product line.

Anyway, I'm not going to give up on this quite yet. Will keep trying for another week or so before I revert the machine to Windows 8.

Thanks again for all your patient help.
I think you maybe out of luck if niether of the manufacturer's have a driver and the AMD chipset which is for Windows 7 did not work then i think you may have to live with that i am sorry.

Like you say i think you will have to use Windows 8 which isnt a bad thing.

Stay away form any driver checker programs and such like that claim they have a driver as they probably won't work or want money as Britton30 has pointed out.

Sorry it could not be better news.

You are very welcome.
My System SpecsSystem Spec
26 Dec 2012   #16

windows 7 home premium 64bit
 
 

Don't know if this has been solved or not but here is the solution that worked for me.

I was able to locate an older Hp model that used the same motherboard. So I downloaded the drivers for the usb 3.0 and it worked. You cant install the drivers using the drivers installer that did not work but you will need to run it to extract the driver files. You have to let windows install the driver for you through the devices manager -> driver tab -> update driver -> browser my computer for driver -> then were it ask for the location point it to the folder where you uninstalled the driver contents too and leave include subfolders checked and it should find and install the driver for you. Its a texas instrument usb host controller. I can confirm that usb 2.0 works with it, but I do not have any usb 3.0 devices to test out.

Usb 3.0 Driver

hope that works for as it worked for me.
PS the installation instructions are also on the download page too. its just missing a step or two
My System SpecsSystem Spec
31 Dec 2012   #17

Win 7 Home Premium
 
 

I have this same machine and the drivers I downloaded from HP had all drivers needed except the USB3. The win 8 drivers from HP for this machine you can extract out of the executable using 7zip and get the Windows 7 drivers buried in the sub-directories. The usb3 driver I got to work is from Texas Instruments XHCI controller driver. Everything is working fine now on Win 7.
My System SpecsSystem Spec
01 Jan 2013   #18

Windows 7 Home Premium (Retail) Full version - With SP1
 
 

Quote   Quote: Originally Posted by virusoverride View Post
Don't know if this has been solved or not but here is the solution that worked for me.

I was able to locate an older Hp model that used the same motherboard. So I downloaded the drivers for the usb 3.0 and it worked. You cant install the drivers using the drivers installer that did not work but you will need to run it to extract the driver files. You have to let windows install the driver for you through the devices manager -> driver tab -> update driver -> browser my computer for driver -> then were it ask for the location point it to the folder where you uninstalled the driver contents too and leave include subfolders checked and it should find and install the driver for you. Its a texas instrument usb host controller. I can confirm that usb 2.0 works with it, but I do not have any usb 3.0 devices to test out.

Usb 3.0 Driver

hope that works for as it worked for me.
PS the installation instructions are also on the download page too. its just missing a step or two
Thank you. I have marked the thread solved as a result.
My System SpecsSystem Spec
01 Jan 2013   #19

Windows 7 Home Premium (Retail) Full version - With SP1
 
 

Quote   Quote: Originally Posted by Mark R View Post
I have this same machine and the drivers I downloaded from HP had all drivers needed except the USB3. The win 8 drivers from HP for this machine you can extract out of the executable using 7zip and get the Windows 7 drivers buried in the sub-directories. The usb3 driver I got to work is from Texas Instruments XHCI controller driver. Everything is working fine now on Win 7.
Thank you. As a result of your and virusoveride's post I have marked the thread solved.
My System SpecsSystem Spec
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 No USB driver for Win7 on an HP Envy h8-1414




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