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Windows 7: Synaptics touchpad is not operated well, especially multi-touch

03 Jan 2013   #1
Stins

Windows 7
 
 
Synaptics touchpad is not operated well, especially multi-touch

Hello,

I use Windows 7( 64bit) in my notebook.

The most recent version of synaptics touchpad driver (16.2.21) was installed.

In device manager, Synaptics PS /2 Port TouchPad is well operated.

However, I cannot select the Synaptics touchpad in the mouse properties of the control panel.

In 'button' of the mouse properties, 'wheel mouse connects PS/2 port' is the only option I can select. (The sentence "Wheel mouse connects PS/2 port" is interpreted sentence since my window is not Eng. version.)

Because of this, I cannot set the multi-touch function in the device setting, installed by the driver, of the mouse property.

How can I solve this problem?

Plz, give me your solution ~~


My System SpecsSystem Spec
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03 Jan 2013   #2
Bongo

Microsoft Community Contributor Award Recipient

Win 7 Pro x64 / Win 8.1 Pro
 
 

Welcome to the Seven Forums

Do you have the Device Settings tab on the mouse properties window?
Name:  Mouse Properties.png
Views: 9
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Did you update the drivers yourself?

You may want to go to your computer manufacturers website and download the drivers they recommend and uninstall the ones you are using now and install them.

Jerry


My System SpecsSystem Spec
03 Jan 2013   #3
alphanumeric
Microsoft MVP

Windows 8.1 Pro with Media Center 64 bit
 
 

>You may want to go to your computer manufacturers website and download the drivers they recommend and uninstall the ones you are using now and install them.<

+1 to that suggestion. I had a very similar problem with the touchpad on my Acer Aspire 5920 using the Synaptics drivers from the Synaptics web site. Going to the Acer supplied drivers got everything working correctly.
My System SpecsSystem Spec
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05 Jan 2013   #4
Stins

Windows 7
 
 

Thanks for your attention.

I installed the driver provided by manufacture.
However, it did not work well.
Now, I claimed this problem to the manufacture's website.
My System SpecsSystem Spec
05 Jan 2013   #5
alphanumeric
Microsoft MVP

Windows 8.1 Pro with Media Center 64 bit
 
 

It's my understanding that the hardware itself has to support multi touch for it to work. Just installing multi touch drivers isn't enough. Does your touchpad support gestures?
My System SpecsSystem Spec
05 Jan 2013   #6
Bongo

Microsoft Community Contributor Award Recipient

Win 7 Pro x64 / Win 8.1 Pro
 
 

What make and model of notebook do you have?

Jerry
My System SpecsSystem Spec
15 Feb 2013   #7
Longs2517

Windows 7 Home Premium 64bit
 
 

I'm having a similar problem. In the "mouse properties" box that Bongo showed above, my system doesn't say "Synaptics Touchpad Vxx" though. My touchpad shows as a mouse, with left and right buttons, so I can't disable the incredibly annoying "tap to click" aspect of the touchpad. This problem has only arisen since I had to replace the laptop's top cover, which includes the touchpad. And yes, I've uninstalled and reinstalled the device and drivers, tried OEM versions, the latest versions, etc. etc.

PC is an Acer Aspire 5741 with Windows 7 Home Premium 64; OS is fully updated.

Any insights?

Thanks!
My System SpecsSystem Spec
15 Feb 2013   #8
Bongo

Microsoft Community Contributor Award Recipient

Win 7 Pro x64 / Win 8.1 Pro
 
 

Quote   Quote: Originally Posted by Longs2517 View Post
I'm having a similar problem. In the "mouse properties" box that Bongo showed above, my system doesn't say "Synaptics Touchpad Vxx" though. My touchpad shows as a mouse, with left and right buttons, so I can't disable the incredibly annoying "tap to click" aspect of the touchpad. This problem has only arisen since I had to replace the laptop's top cover, which includes the touchpad. And yes, I've uninstalled and reinstalled the device and drivers, tried OEM versions, the latest versions, etc. etc.

PC is an Acer Aspire 5741 with Windows 7 Home Premium 64; OS is fully updated.

Any insights?

Thanks!
After replacing the cover with touchpad are you sure it's a Synaptics touchpad still?
Use these tutorials to check
Hardware Identification

Device Manager - Finding Unknown Devices

Jerry
My System SpecsSystem Spec
16 Feb 2013   #9
Longs2517

Windows 7 Home Premium 64bit
 
 

Thanks Jerry - this doesn't help Bongo but in my case, I was finally able to determine that the touchpad in the new cover is from Elantech, not Synaptics.
My System SpecsSystem Spec
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 Synaptics touchpad is not operated well, especially multi-touch




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