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Windows 7: intel usb 3.0 driver issues

03 Feb 2013   #1

windows 7 home premium 64bit
 
 
intel usb 3.0 driver issues

I have a hp h8-1240t running 64-bit windows 7. When I first got the computer the usb 3.0 ports were not working with usb 3.0 devices. After much trouble shooting I found that I needed to uninstall the intel eXtinsible usb 3.0 driver and everything started working.


However on my devices and printer menu, the computer is displaying that there is an unknown device that it can't find the driver for. I noticed that my computer's boot time has increased by 10 seconds (I know this is trivial but it bothers me). I suspect a driver issue might be the cause. I looked up the hardware ID and it seems that the problem is with "Intel(R) 7 Series/C216 Chipset Family Universal Serial Bus (USB) Controller - 1E31"


I'm trying to find the driver for this but it's not recognizing the drivers I downloaded from HP's website: Software & Driver Downloads HP Pavilion HPE h8-1240t CTO Desktop PC | HP® Support. Any help?



My System SpecsSystem Spec
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04 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi thunderwolf,

Please can you add your systems specs to your profile? Here's how:

System Info - See Your System Specs


You can try reinstalling the driver if your system meets the requirements below:

http://downloadcenter.intel.com/Deta...?DwnldID=21129

Quote:
Intel® USB 3.0 eXtensible Host Controller Driver contains support for the following Intel® Chipsets/Processors:
· Intel® 7 Series/C216 Chipset Family
· 3rd generation Intel® Core™ Processor Family
· 2nd generation Intel® Core™ i3 processor
· 2nd generation Intel® Core™ i5 processor
· 2nd generation Intel® Core™ i7 processor
· 2nd generation Intel® Core™ i7 Extreme processor

The following Operating Systems are supported:
Intel® 7 Series Chipset Family:
- Windows* 7 Operating System (both 32-bit and 64-bit versions).
Intel® C216 series chipset family:
- Windows* 7 Operating System (both 32-bit and 64-bit versions).
- Windows* Server 2008 R2 64-bit Operating System.
Cheers

Dave
My System SpecsSystem Spec
04 Feb 2013   #3

windows 7 home premium 64bit
 
 

I was able to solve the driver problem by reinstalling the driver, it was strange because I had tried that before and it was still not working! However the boot time has still become slower by 10 seconds, is that normal? i added the specs to my profile. it's i7-2600 @ 3.4 ghz and 8gb ram. it used to take ~38 seconds now it's at ~50. I did install assassin's creed 3 and uplay as i upgraded my videocard and it was included, you think that could slow down the boot??
My System SpecsSystem Spec
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05 Feb 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi thunderwolf

Glad that sorted your driver problem, I wouldnt worry too much about the boot time
unless its excessivly slow, to help speed up PC and boot times:

Remove any unwanted/unused programs:
Many of these programs are running active background processes that launch
every time you push the power button. This doesn't just slow down your startup,
it chews up RAM and drags down the overall performance of your PC.

To get a full list of installed software:

Start > computer > uninstall or change a program

If you find programs that you're not using, uninstall them.

Also to see what Startup programs are starting at startup.
The easiest, but one I personally do not recommend, is to
delete unwanted startup items via msconfig.

Start > type into search > msconfig and press return
Click on the startup tab and deselect any program you do not want to start
up at boot, click apply and reboot.

Control Panel - Add or Remove "System Configuration" (msconfig)

But the best way to do this is via registry edit (but care has to be taken)

Follow method 4:

Startup Programs - Change

Start > type into search box > run and press return
then type in regedit and navigate to:

Quote:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
Simply delete the entry you no longer wish to start up and Reboot.

Please mark this thread solved if you think your issue has been resolved thanks

Hope this helps

Cheers

Dave
My System SpecsSystem Spec
05 Feb 2013   #5

windows 7 home premium 64bit
 
 

I did do all that before hand but it didn't help the 10 seconds, I guess systems just get a little slower with use. But thanks for replying and helping me out northern.
My System SpecsSystem Spec
05 Feb 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

No problem,

feel free to pop back if you have any other issues

Cheers

Dave
My System SpecsSystem Spec
Reply

 intel usb 3.0 driver issues





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