p5kpl-am se audio problem

Duzzy · 15 Feb 2013

baba123 said:

what doubt me about all the driver i downloaded is that there was no folder called "win 7" but "vista 32bit or 64bit"...

Don't worry about this, if the Vista driver is compatible with Win 7 then they don't double up on the driver or change anything thats not necessary. A few of my drivers don't have a Win 7 folder and work fine.

baba123 · 16 Feb 2013

duzzy-"Download and install the driver from the ASUS website or the Realtek website."

ans: yes .i had already did that and it said the driver is already the latest one..

duzzy-"Any change? No, then take a screenshot of the device in device manager and copy and paste the hardware ID from the details tab under it's properties."

ans : HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_104383EB&REV_1000
HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_104383EB

duzzy-"Also did it install the Realtek control panel (RtHDVCpl.exe), if it did have a look and see if there's any setting or info in that."

ans: i couldn't open RtHDVCpl.exe, even after changed the compatibility..

Duzzy · 16 Feb 2013

Are you sure that hardware id belongs to your onboard sound and you have the correct motherboard model?

I only ask because the drivers from ASUS are for a Realtek audio chipset and from a quick Google search that id appears to belong to a VIA audio chipset and it's not found in any of the inf files included in the drivers from ASUS.

With the driver installed take a screenshot of the "Sound, Video and Game controllers" from the device manager, like my screenshot below.

p5kpl-am se audio problem-devicemanagersound.png

baba123 said:

duzzy-"Also did it install the Realtek control panel (RtHDVCpl.exe), if it did have a look and see if there's any setting or info in that."

ans: i couldn't open RtHDVCpl.exe, even after changed the compatibility..

Was it installed or did you try to open it from the drivers folder that you downloaded?