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Windows 7: Synaptic touchpad can't kill "Tap to Click" - Acer Aspire 5741

13 Feb 2013   #1
Longs2517

Windows 7 Home Premium 64bit
 
 
Synaptic touchpad can't kill "Tap to Click" - Acer Aspire 5741

I just had to replace the top cover, including touchpad, on an Acer 5741 running Windows 7 64 Home Premium. The cover appears identical to the old one, and everything works, but the symantics touchpad software doesn't recognize the touchpad as a touchpad; it shows as a "wheel mouse on PS/2 port". Therefore, I can't turn off the incredibly annoying "tap to click" function. The option to disable tap to click is grayed out... it appears that's because the touch pad is seen as a "mouse" not a touch pad, as it was before.

When no drivers are installed, Device Manager just sees it as a PS2 Mouse. When drivers are installed, Device Manager sees it as Synaptics PS/2 Port Touchpad.

Acer identifies three manufacturers of touchpads on the 5741 on its support website. I have tried all three; ALPS, Synaptics, and Elan; the Synaptics drivers install and work as above; ALPs installs but doesn't provide any control, and Elan doesn't even install.

At the recommendation of the vendor of the laptop cover, I tried a site called "magicdriver" to help identify the hardware, since Windows apparently does that based on the drivers. It does appear to be a synaptic touchpad based on "hardware ID" under properties, details, via device manager.

The OS is entirely up to date. I have tried the latest Synaptics drivers, I have tried using the original driver version that came with the laptop, and I have tried a couple of versions in between.

Does anyone have any suggestions on how I might correct this? Are there any utilities that I can use to kill "tap to click" generally? Anything in the registry?

Thanks!


My System SpecsSystem Spec
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16 Feb 2013   #2
Longs2517

Windows 7 Home Premium 64bit
 
 

I determined that the touchpad in the replacement top cover was from Elantech. Even when deleting the Synaptics drivers under "uninstall programs" and deleting the driver in device manager along with the "PS/2 mouse" the device ID code implies that the hardware manufacturer is Synaptics. I downloaded the "Acer" versions of all three manufacturers' drivers from the Acer support page, then extracted them all to separate directories. I then installed and uninstalled them all. The key was to use "Update Driver" from within Device Manager to get them to properly install. That was hours of my life I'll never get back!
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 Synaptic touchpad can't kill "Tap to Click" - Acer Aspire 5741




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