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Windows 7: Error Code: -5006 : 0x8000ffff when installing/updating audio driver.


28 Feb 2013   #1

Windows 7 64 bit, home premium
 
 
Error Code: -5006 : 0x8000ffff when installing/updating audio driver.

So this all first started happening a few months ago when I was updating my audio drivers. The update was doing its thing then it crashed for some reason, and I haven't been able to update it at all since then. Oddly enough though, my audio has always worked fine. That is until today, for no reason that I can see, my audio has stopped working all of a sudden. But even though I can't hear anything either through my headphones or monitor speakers, I can see the little audio fader thing moving when I have some audio playing.

What can I do to try and fix this problem? Oh, and I should also note, the image that I posted, I get that pop-up everytime I start my computer. And the following is what it shows when you click the Details button.

HTML Code:
Error Code:	-5006 : 0x8000ffff
Error Information:
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\ObjectHolder.cpp (442)
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\FileGroup.cpp (525)
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\FileGroup.cpp (525)
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\FileGroup.cpp (525)
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\FileGroup.cpp (525)
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\FileGroup.cpp (525)
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\FileGroup.cpp (525)
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\FileGroup.cpp (525)
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\FileGroup.cpp (525)
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\FileGroup.cpp (525)
>Kernel\ServiceProvider.cpp (120)
>Kerne>SetupDLL\SetupDLL.cpp (1299)
pAPP:Realtek High Definition Audio Driver
PVENDOR:Realtek Semiconductor Corp.
PGUID:f132af7f-7bca-4ede-8a7c-958108fe7dbc
$11.50.0.42618
@Windows XP Service Pack 1 (7601) IE 9.0.8112.16464




Attached Thumbnails
Error Code:	-5006 : 0x8000ffff when installing/updating audio driver.-audio.png  
My System SpecsSystem Spec
.

28 Feb 2013   #2

Windows 7 64bit
 
 

Hi HS5964,

If the 'Audio' has been working fine lately, you may try performing a 'System Restore' to roll back 'corrupt software changes': System Restore
Note: Please create a 'Restore Point' before attempting the 'Restore': System Restore Point - Create

If the issue persists, you may remove 'Audio drivers' from 'Device Manager' and try installing fresh set of drivers.
- Click 'Start' > Type 'devmgmt.msc' (without quotations) in 'Search box > Tap 'Enter' > Locate and Expand 'Sound, Video & Game Controllers' category > Right click and uninstall the 'Realtek related' driver > Follow through with the uninstall > Allow 'Windows' to restart > 'Windows' will install updates for the 'Realtek Audio' (You may also install drivers from the manufacturer website: Realtek) > Recheck the results.

Hope this helps. Do reply with the findings.

My System SpecsSystem Spec
Reply

 Error Code: -5006 : 0x8000ffff when installing/updating audio driver.




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