Error Code: -5006 : 0x8000ffff when installing/updating audio driver.

HS5964

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Local time
10:27 AM
Messages
12
So this all first started happening a few months ago when I was updating my audio drivers. The update was doing its thing then it crashed for some reason, and I haven't been able to update it at all since then. Oddly enough though, my audio has always worked fine. That is until today, for no reason that I can see, my audio has stopped working all of a sudden. But even though I can't hear anything either through my headphones or monitor speakers, I can see the little audio fader thing moving when I have some audio playing.

What can I do to try and fix this problem? Oh, and I should also note, the image that I posted, I get that pop-up everytime I start my computer. And the following is what it shows when you click the Details button.

HTML:
Error Code:	-5006 : 0x8000ffff
Error Information:
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\ObjectHolder.cpp (442)
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\FileGroup.cpp (525)
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\FileGroup.cpp (525)
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\FileGroup.cpp (525)
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\FileGroup.cpp (525)
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\FileGroup.cpp (525)
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\FileGroup.cpp (525)
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\FileGroup.cpp (525)
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\FileGroup.cpp (525)
>Kernel\ServiceProvider.cpp (120)
>Kernel\ServiceProvider.cpp (87)
>Kernel\FileGroup.cpp (525)
>Kernel\ServiceProvider.cpp (120)
>Kerne>SetupDLL\SetupDLL.cpp (1299)
pAPP:Realtek High Definition Audio Driver
PVENDOR:Realtek Semiconductor Corp.
PGUID:f132af7f-7bca-4ede-8a7c-958108fe7dbc
$11.50.0.42618
@Windows XP Service Pack 1 (7601) IE 9.0.8112.16464
 

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My Computer My Computer

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Windows 7 64 bit, home premiumIntel(R) Core(TM) i5-3570K CPU @ 3.40GHz8.00 GBAMD Radeon HD 7900 Series
OS
Windows 7 64 bit, home premium
CPU
Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
Motherboard
ASUSTeK COMPUTER INC. P8Z77-V LK
Memory
8.00 GB
Graphics Card(s)
AMD Radeon HD 7900 Series
Sound Card
(1) AMD High Definition Audio Device (2) Audio Device on H
Monitor(s) Displays
ASUS VE248h
Hard Drives
OCZ-AGILITY3 ATA Device

ST31500341AS ATA Device
Hi HS5964,

If the 'Audio' has been working fine lately, you may try performing a 'System Restore' to roll back 'corrupt software changes': http://www.sevenforums.com/tutorials/700-system-restore.html
Note: Please create a 'Restore Point' before attempting the 'Restore': http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

If the issue persists, you may remove 'Audio drivers' from 'Device Manager' and try installing fresh set of drivers.
- Click 'Start' > Type 'devmgmt.msc' (without quotations) in 'Search box > Tap 'Enter' > Locate and Expand 'Sound, Video & Game Controllers' category > Right click and uninstall the 'Realtek related' driver > Follow through with the uninstall > Allow 'Windows' to restart > 'Windows' will install updates for the 'Realtek Audio' (You may also install drivers from the manufacturer website: Realtek) > Recheck the results.

Hope this helps. Do reply with the findings.

 

My Computer My Computer

At a glance

Windows 7 64bit
OS
Windows 7 64bit
Hi everyone, I have the same problem but unfortunately the suggestions of Saurabh didn't help.

Could you help me? I tired to reinstall the driver, use clean boot, etc. and error still persist...
 

My Computer My Computer

At a glance

Windows 7 Professional x64
Computer type
PC/Desktop
OS
Windows 7 Professional x64
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