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Windows 7: Windows 7 cd/dvd drive not working after custom install

01 Apr 2013   #1
ericwoo

Windows 7
 
 
Windows 7 cd/dvd drive not working after custom install

Hi everyone, I did a custom install of windows 7. After this happened, my cd/dvd drive is not working.

Does anyone know what the problem would be?

I tried uninstalling it and having my computer reinstall it. It seems like it wants to install a windows vista drive or something.


My System SpecsSystem Spec
.

01 Apr 2013   #2
FaberTech

Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
 
 

64 bit or 32 bit windows 7?

what is the model of your dvd drive? you may be able to find it in [msinfo32.exe under components, cd-rom] or [device manager under DVD/CD-ROM Drivers]. otherwise you can read it off the drive itself or the box it came in.

have you tried to download the driver from the manufacture website?
My System SpecsSystem Spec
01 Apr 2013   #3
ericwoo

Windows 7
 
 

Its a 64 bit Windows 7 Home Premium (x64). The drive is
hp DVDRAM GT20L SCSI CdRom Device, but I can't find it anywhere. Do you know where this would be?
My System SpecsSystem Spec
.


01 Apr 2013   #4
FaberTech

Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
 
 

sorry forgot to ask is this a laptop, desktop, custom pc, etc. if its a laptop or desktop, could you provide the model of that as well.

will be back later. going to get some grub
My System SpecsSystem Spec
01 Apr 2013   #5
ericwoo

Windows 7
 
 

opps- sorry. Laptop.

Hewlett-Packard HP Pavilion dv4 Notebook PC
My System SpecsSystem Spec
02 Apr 2013   #6
FaberTech

Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
 
 

dv4- what? could you please post the whole model number at the bottom of the laptop?
My System SpecsSystem Spec
02 Apr 2013   #7
ericwoo

Windows 7
 
 

039c200002241310000020000
My System SpecsSystem Spec
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 Windows 7 cd/dvd drive not working after custom install




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