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Windows 7: After installing Windows 7 on desktop - message says -install a driver

02 Apr 2013   #11


ok I tried that but it still means nothing to me....however, I googled the Maxtor DiamondMax 16 and found an online manual - it's a 60Gb Maxtor DiamondMax 16 Model 4R060J0 - it doesn't give basic easy to read specs though

My System SpecsSystem Spec
02 Apr 2013   #12

Microsoft Community Contributor Award Recipient



We need the PC specs.

Like make & model No. (Dell, HP/Compaq, Fujitsu)

Like Motherboard (Asus, MSI, Gigabyte)
My System SpecsSystem Spec
02 Apr 2013   #13


then I assume that would be the following:

Maxtor DiamondMax 16 60GB - ASRock is the only name that is in large print on what I assume is the motherboard.

If not then I will have to take it somewhere because I don't know anything else about it - did I mention that I'm no computer techy?

I appreciate you trying to help me but it may be useless at my end!
My System SpecsSystem Spec

02 Apr 2013   #14


I have to sign off now - thanks for trying to help me
My System SpecsSystem Spec
02 Apr 2013   #15

Microsoft Community Contributor Award Recipient


Right you have a ASRock, what is the model No?

This is a examle of a Gigabyte.

Name:  A mobo2.PNG
Views: 6
Size:  133.4 KB

The best way is to run tool, I posted.

My System SpecsSystem Spec
03 Apr 2013   #16

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
device manager

Hi Emmanual,
in your original post you stated the error as
Device driver did not install >>properly<<.

please do this, so that we can see the network device, a USB presummably.
you should be seeing something like the black downward icon, as in my screenshot no 3,
or MORE likely a yellow warning triangle.
click on that then RIGHTCLICK>properties>updatedriver.
and hopefully it will update correctly.

if not please screenshot it
with devicedriver screen open select snipping tool, screen will greyout
move curser to device driver a large arrow will appear drag it to just above network adapters and drag it down past the error you want to copy select SaveAs>name it >save to pictures. attach to next reply

Attached Images
My System SpecsSystem Spec
03 Apr 2013   #17

windows 7 home 64bit

Quote   Quote: Originally Posted by theog View Post
Quote   Quote: Originally Posted by theog View Post
download the tool & run, than post the specs.

Attachment 262345

1 I suggest you do the steps above first

2 When you have downloaded the program transfer it to a flash drive hopefully you have one then install on the desktop run the program Capture the screenshots and save to flash drive And post the results back
My System SpecsSystem Spec

 After installing Windows 7 on desktop - message says -install a driver

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