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Windows 7: My computer keeps crashing - driver problems?

17 Apr 2013   #1

Windows 7 Home Premium 64bit
 
 
My computer keeps crashing - driver problems?

Okay, so over the past few months I have been having issues with my laptop. It happens almost every week and has become very annoying as I don't have any idea about how to deal with it. What happens, is that my screen will suddenly blank and just go completely black, then after about 15 seconds the screen turns back on but the programmes which I had open previously don't work. After this happens I have to restart my computer as it crashes within about 30 seconds of the screen turning back on. This has got to the point where it is starting to worry me as I fear I may lose important work which I wont be able to recover very easily. I think this is due to my driver for my screen but I am unsure. If anyone could help I would be very thankful. Is there anyway of me being able to upload my minidump file for you to look over?

Thanks

My System SpecsSystem Spec
.

17 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Hello Awkwardly and welcome to Seven Forums.

This tutorial covers BSOD posting instructions. Once you have your computer configured you'll be able to post your dump files for analysis.

Blue Screen of Death (BSOD) Posting Instructions

Another built-in Windows 7 tool is Driver Verifier. It runs in the background and tests your installed drivers for issues. If a driver problem is found it will generate a BSOD and a corresponding dump file.

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
17 Apr 2013   #3

Windows 7 Home Premium 64bit
 
 

Here are the dump files;


Attached Files
File Type: zip Awkwardly.zip (2.78 MB, 3 views)
My System SpecsSystem Spec
.


17 Apr 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

According to your latest dump file dated 041513, your computer is having issues with atikmpag.sys (ATI Video driver), dxgkrnl.sys (DirectX Graphics Kernel driver), and dxgmms1.sys (DirectX Graphics MMS driver).

Driver Reference Table - atikmpag.sys

Driver Reference Table - dxgkrnl.sys

Driver Reference Table - dxgmms1.sys

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80079e2010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88007af380c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------
FAULTING_IP: 
atikmpag+780c
fffff880`07af380c 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0bafd898 fffff880`03f46000 : 00000000`00000116 fffffa80`079e2010 fffff880`07af380c 00000000`00000000 : nt!KeBugCheckEx
fffff880`0bafd8a0 fffff880`03f45d0a : fffff880`07af380c fffffa80`079e2010 fffffa80`07945330 fffffa80`09a89230 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0bafd8e0 fffff880`05149f07 : fffffa80`079e2010 00000000`00000000 fffffa80`07945330 fffffa80`09a89230 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`0bafd910 fffff880`05177d5a : 00000000`ffffffff 00000000`00690f5a fffff880`0bafda70 fffffa80`09a89230 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`0bafd9f0 fffff880`051736af : fffffa80`09a89230 ffffffff`feced300 00000000`00000002 fffff8a0`00d47000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`0bafda30 fffff880`05172023 : fffffa80`09a89230 00000000`00000002 fffff880`05171dc0 00000000`00000000 : dxgmms1!VidSchiWaitForEmptyHwQueue+0x8f
fffff880`0bafdb20 fffff880`051722fe : 00000000`00000000 00000000`00000002 00000000`00000002 00000000`00000000 : dxgmms1!VidSchiHandleControlEvent+0x3b
fffff880`0bafdb50 fffff880`051452c6 : ffffffff`ff676980 fffffa80`09a89230 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x23e
fffff880`0bafdbf0 fffff880`05171e7a : 00000000`00000000 fffffa80`07945330 00000000`00000080 fffffa80`09a89230 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`0bafdd00 fffff800`03123ede : 00000000`00000001 fffffa80`08aa9b50 fffffa80`036999e0 00000000`00000000 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`0bafdd40 fffff800`02e76906 : fffff880`009e9180 fffffa80`08aa9b50 fffffa80`043dfb50 fffffa80`0444e190 : nt!PspSystemThreadStartup+0x5a
fffff880`0bafdd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+780c
fffff880`07af380c 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+780c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e723821

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
After following the driver update instructions, I'd also check for any damaged or corrupt system files by running a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and immediately reboot the computer after each scan.

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
17 Apr 2013   #5

Windows 7 Home Premium 64bit
 
 

Okay, when I try to update the driver for the first one using the automatic update thing to find my hardware, it says it cannot locate my OS, so I cannot update the drivers :/ also it doesnt say there are any updates for the last two drivers through the Windows Update and I have looked for the updated drivers on microsofts website and it says mine are the latest. What should I do?
My System SpecsSystem Spec
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 My computer keeps crashing - driver problems?





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